We’re really glad to hear that the slide was easy to install, fit together properly, and, most importantly, that your grandkids are loving it. That truly means a lot to us. That said, we’re very sorry for the disappointment caused by the scuffs and marks you noticed. We understand how frustrating that can be, especially when you’re expecting a brand-new product. While it sounds like the item was not previously used, your feedback about handling before packaging is important, and we’ll be sure to share it with our fulfillment team so we can continue improving. Thank you again for your understanding and for choosing our product. If you ever need assistance in the future, please don’t hesitate to reach out, we’re always happy to help!