Frigidaire 12,000 BTU DOE 115 V Wall Air Conditioner Cools 550 sq. ft. with Remote, White

Hello there, Anon! We’re sorry to hear that your experience with your Frigidaire air conditioner has not met your expectations. We understand how frustrating it is when an appliance takes a long time to cool the space and when important controls are difficult to see or access. We appreciate you sharing the details about the approximately 600-square-foot area, the outdoor temperatures, and your concerns regarding the lack of a vent control. Depending on the model, the vent configuration is part of the unit’s design and may not include a manual control for completely closing the outside-air intake. We understand your feedback that having this option would provide greater control over cooling performance. Regarding the indicator lights, we also understand how inconvenient it is to have to climb onto the couch just to read the controls. Visibility and ease of use are important, and we appreciate you bringing this concern to our attention. For the cooling concern, we recommend confirming that the air filter is clean, the unit has adequate airflow and clearance, doors and windows are closed while cooling, and the cooling mode and temperature settings are appropriate for the space. If the unit continues to struggle to cool the room or you notice unusual operation, we recommend having it evaluated by a qualified service technician. We’re sorry that the unit has left you feeling that it isn’t worth the investment, and we appreciate your candid feedback. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico

Dear Valued Customer, Thank you for sharing your wonderful feedback! We’re thrilled to hear that your new AC is providing the comfort and performance you needed, especially after your previous unit stopped working. It’s great to know that you’re enjoying your appliance and that you trust us for your future home appliance needs. We appreciate your support and are grateful that you chose us. We hope your AC continues to keep your home comfortable for years to come! If you have any additional questions or concerns in the future, please don’t hesitate to reach out. You can connect with us through Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist you. Best regards, Chris

Hi there. Thank you for sharing your feedback about your Frigidaire appliance! We’re glad to hear that it’s cooling well and meeting your needs. We also appreciate your note about the noise level, as customer feedback helps us continue to improve our products. Thank you for choosing Frigidaire, and we hope your appliance continues to serve you well for years to come! If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST. Best Regards, Ruth

Hi ProV! Thank you for taking the time to share your feedback. We're delighted to hear that your Frigidaire air conditioner is providing excellent cooling and helping reduce humidity in your home, especially during warmer weather. It's wonderful to know that you find it easy to operate and appreciate its quieter performance. We truly appreciate your continued support and are happy to have you as a Frigidaire customer. If you need any assistance now or in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick