Frigidaire 12,000 BTU DOE 115 V Wall Air Conditioner Cools 550 sq. ft. with Remote, White

Hello Jim6855! Thank you for choosing Frigidaire and for taking the time to share your wonderful feedback! We are delighted to hear that your Frigidaire 12,000 BTU Through the Wall Room Air Conditioner is cooling your space effectively, operates quietly, and was easy to install. Your kind words mean a great deal to us, and we hope you continue to enjoy your air conditioner for many years to come! If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam

Good day, Jordan! Thank you for taking the time to share your experience. We’re sorry to hear that the unit is not cooling as expected, that the pulsing noise is causing frustration, and that the display and remote functionality have made it difficult to identify the selected settings. We understand how inconvenient it can be to rely on a phone camera just to confirm the mode or fan selection. For the cooling concern, please try the following troubleshooting steps recommended in the Frigidaire manual: • Confirm the unit is set to Cool Mode and the temperature is adjusted to the lowest setting. Allow the unit several minutes to stabilize after changing settings. • Make sure all doors, windows, and openings in the room are closed to prevent warm air from entering. • Check that the air filter is clean. A dirty filter can restrict airflow and reduce cooling performance. Clean the filter according to the instructions in the manual and reinstall it securely. • Ensure the air intake and exhaust areas are not blocked and that there is adequate clearance around the unit. • Verify that the unit is not set to Fan Mode or Energy Saver Mode, as these settings may affect how frequently the compressor runs and can change the cooling pattern. • If the unit is making a pulsing sound, note that some operational sounds can occur as the compressor cycles on and off. However, if the noise is excessive or unusual, we recommend checking that the unit is installed properly and sitting level. If the unit still does not reach the desired temperature after completing these steps, additional assistance may be needed to further evaluate the concern. We also appreciate your feedback regarding the small indicator lights and the remote design. We understand how important clear, easy-to-read controls are and will share your comments with the appropriate teams for consideration. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico

Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new air conditioner. It’s wonderful to know that you appreciate its quiet operation and that the remote control’s temperature display makes it even more convenient to maintain your ideal comfort. We strive to design appliances that combine reliable cooling performance with user-friendly features, and we’re thrilled that your new air conditioner is meeting your expectations. Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria

Hi there. Thank you for sharing your feedback! We’re happy to hear that your Frigidaire appliance is operating well and meeting your expectations. We appreciate you choosing Frigidaire and taking the time to share your experience with us! If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST. Best Regards, Ruth