I bought this yesterday, came home put it together and what a treat! I expected more from this manufacture; I haven't purchased since buying an expensive drill a few years back and have one battery fail in 120 days and the other one just seven months in. Needed a pole saw for the farm and business I own. So, off I go and came home with this unit from where I buy nearly everything. A few years ago I crushed one of my hands; still very sensitive and sometimes a problem. I was going to go trim a few limbs on a tree outside my home. I put it together and lifted it from the floor when the head dropped several inches. Some flex is good; but, what I saw was extreme and I thought I put it together wrong. So, to the instructions I went once again; I did it a second time same results. All I can say is the flex is not acceptable and I was quite frustrated so I googled the reviews and found a youtube review addressing this same issue. Your design may work; however, the execution is sub standard. Running a pole saw is dangerous; but, your execution results in a saw that flexes more than reasonable. Moreover the box states 15 foot reach; does not qualify the reach is about 10 feet and a 6 foot standing human may be able to reach 15 feet. The flex is so great as it may in a short time impact the tools ability to perform. Moreover, while I take care of my tools, I use them and I have concerns even to haul it in my eight foot farm trailer to bounce around. I employ farm workers so having what I consider a flawed tool is not reasonable. I did not even try it out I put it back in the box and am returning it. I consider this extremely low quality and this was DeWalts last chance with me. I will never buy one of your tools again!

Less than 3 months old and used only half a dozen times. Grommets holding connector to top pole sheared. Saw is now useless. Seems to be a common problem.

Christmas gift-recipient loved it and is excited to use it.

After much research, purchased this pole saw. Lasted 10 minutes chain fell off. After a total of two hours use- it’s dead. Makes clicking sound. Dewalt says tough luck.