Hello. Thank you so much for taking the time to share your thoughts on the Coleman Portable Camping Oven. We are truly glad to hear that you love the product, it is a popular favorite for many outdoor enthusiasts. That said, we are very sorry to hear about the missing rack and the difficulty in finding a replacement. We completely understand how frustrating it must be to misplace such a key part of the oven and then discover that replacement parts are not readily available, especially considering the price of the unit. Please try reaching out to our retailer ereplacementparts.com as they usually offer replacement parts like racks, please note that we can not guarantee the availability of products offerred by our retailers. We sincerely apologize for the inconvenience this has caused. We value your experience and feedback, and we will certainly share your concerns with the appropriate teams. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care

Hello, thank you for reaching out to us. We appreciate your feedback on our Portable Camping Oven. We are sorry to hear that it did not meet your expectations. Your feedback will be forwarded to the relevant department. If you require assistance with the product, please reach out to us via our official "Contact Us" website https://www.coleman.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Coleman Consumer Care