It's a nice looking door that seems to be well made, easy to install, and priced right. My only issue was having to pay 'ship to store' charges... which was quite expensive. However, shipping was prompt..! I actually need to buy another, but will buy one elsewhere if nearby and in stock.

I ordered this door on 01/01/2024 in the store online. This was the most horrible experience that I have had in online ordering. The order was supposed to be shipped to the store; I was going to pick the item up once it arrived. Most company ships to stores for free, especially when customers are picking up. Initially the shipping charge was $99.00 with a $49.00 credit.??????? There was a $50.00 fee to have the item shipped to the store. The cashier had so many problems processing the order at the Kiosk in the store. I had to swipe my debit card over 8 times before the order would process. There wasn't a printer, so I had to take a picture of the receipt on the screen. I suggest that TSC invest in a printer, so the customer is afforded a receipt for the order at the time the order is placed. I ended up cancelling the order and received the run around. I contacted the Customer Resolution Team. I was told conflicting information each time I called. On the first (01/04/2024) call I was told that I couldn't cancel the order until a shipping status was placed. Once the shipping status was submitted the door was shipping to an XPO in another city other than the store that I placed the order. The order was staged Byron, Georgia on 01/09/2024. Once staged at the XPO, the door never did arrive at the store that I initially placed the order. I called and emailed Customer Resolution over five times trying to get the status of the door clear up to start my refund process. It took 14 days to get the order in a refund status, I was refunded a partial refund on 01/14/2024 and the remainder of the shipping on 01/16/2024. Thanks to the customer resolution team for taking all of my calls and assisting me with this matter.