I guess I got the “error code” edition because that’s all this thing is. Out of the box it worked for about a week before giving error codes which almost never get fixed by the official troubleshooting solutions. I gave up on it and threw it in my shed for 6 months pretending it never existed and that I never wasted my money on this thing. Finally I got it out, spent an hour on it and finally got it working. It worked for 5 hours before once again thinking there’s a cat in it at all times, rendering it useless. Every possible fix under the sun was tried on this thing and even with it completely empty, it still thinks a cat is inside. So no this is not going back in to the shed, it is going in a fire pit because watching this thing burn is the only happiness I will get out if this product. That being said it does do an amazing job the 2% of the time that it’s working, which makes this even more frustrating to type.

We have been using this box for about two years now. The concept of a rotating box is great, the execution of this one well…. Could be much better. Overall the box does what it’s supposed to most of the time… for months now it will constantly say there’s a cat inside and doesn’t rotate. I have tried resetting it, cleaning it, unplugging, ect. And I don’t know how to make it stop. Sometimes unplugging resets it but then after it’s used once it goes back to not turning. So poop builds up and it’s getting on my cats and I’m my house. The box is kinda small for my long haired cats. The rubber mat was ribbed by my cats claw pretty early on. Poop falls to the back of the bucket so it’s constantly scrapping and falling out when changing the bag. The bags rip easy. The weight is not accurate even after calibration. Honestly that was such a hassle I stopped even trying. There’s so many things that could be better about the box..

[This review was collected as part of a promotion.] Great product a little interesting for my cats light noise great power great capacity, and the litter is fresh every use, my cats took some time to adapt

Bought this automatic litter box about 2 years ago and is starting to see it malfunction. We clean this litter box probably every 2 weeks now and sometimes it stops cycling even if the tray is empty and is disgusting . The pad is bent and we tried contacting support but they don’t sell them individually and would have to get a brand new litter box is pretty much what the rep told us . Who doesn’t sell pads individually?? I go to every other brand and they do so why doesn’t PetSafe?? Oh and also the app never works. We’ve tried connecting to WiFi several times so we can keep track of our kitties cycle but it doesn’t work. I do not recommend this brand as their product seems to still have many flaws. Will be purchasing another litter box that actually works elsewhere