We just got this and super disappointed 😞 it's messy and doesn't clean like it say! There are clumps of poo everywhere . I would like to know what we are doing wrong and possibly a refund

I have had this since June and the longer I have it the more I hate it.. never scoops right, pushes so much clean litter in the little side tray thing while racking, doesn’t help at all with the smell, tracking is awful. The list goes on and on.

My partner and I bought this box for our kitten, and we were so excited. We used it for about one year before finally admitting defeat and switching. The first issue was that the crystals on the top would appear dry and fresh, but not even an inch below the rest of the crystal would be wet, soaked with urine, and rancid creating a foul smell (our cat urinates on average 2x per day and eats a fully wet food diet of high quality hill's science diet so his urine is healthy and not inherently smelly). His urine would adsorb into the crystals, but not dry, and then layers of wet crystal would sit on the bottom until the insert was changed. Gross. The second issue was the poop rake. If his poop was anything but 100% hard, it would get stuck in the rack and smeared and smushed all over the sides of the box. This also added to a foul smell and made us need to replace the inserts much more frequently, often 4-5x times per month to keep the box remotely not rancid (incredibly expensive). After deciding we couldn't live with the constant smell of urine in our home anymore, we switched back to a regular stainless steel litter box and high-quality clumping litter. We scoop the box 1x per day now, have pretty much NO smell, and are saving so much money. It is so much easier to scoop litter 1x per day and have a fresh-smelling home than to constantly deal with smeared cat poop and urine smell. Please just get a good stainless steel box and high-quality litter.

This will be my second one I’ve purchased. The first one I bought worked really great and was definitely quieter that the other brand I had bought before, but after about five years of no problems it started making this horrible screeching noise while it was raking. I got it to stop for a while after taking it apart and putting WD-40 in some of the moving parts but the noise would just come back. So, I had no problems with buying another one.