Hi, Daisy Lou. It is frustrating to expect a product to clean up easily and that does not happen. We are sorry the Crayola Ultra-Clean Washable Markers did not meet your expectations. Although the markers are water-based and designed to wash from the skin, nearly all children's clothing, and painted walls, the dyes and pigments in the markers may react differently to various skin types, depending on a person's body chemistry. Usually, soap and water will do the trick. If there is a heavy deposit of ink on the skin and if you are unsuccessful with soap and water, try using baby wipes, baby oil, or make-up remover. You may find that keeping the area moist with water will help to lift the stain. Thank you for taking the time to share your feedback in this review. Your comments will be shared with our Creative Tools Team. If you need further assistance, please contact us at 1-800-CRAYOLA. - Chris, Colorful Care Team

Thank you for taking the time to share your review of Crayola Ultra-Clean Washable Markers. They are formulated to clean up from skin and since the marks were difficult to remove from your son's hands, your disappointment is understandable. We are sorry for the frustration and tears this experience caused. Usually, soap and water will remove the ink. In some cases, baby oil and baby wipes are effective. Our Consumer Care Team would like to learn more and help you further. Please contact us at 1-800-CRAYOLA. We hope to hear from you soon. - Chris, Colorful Care Team