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    Frequently Asked Questions

    Billing & Payment (top)

    How can I apply for a Tractor Supply Credit Card online?

    Visit our TSC credit card page and fill out an application. If approved, your account number will be provided so you can print a temporary card and begin shopping immediately. Instant approval may sometimes be delayed if further information is needed to complete your application process.

    What forms of payment do you accept to place an order online?

    We accept all major credit cards, PayPal, the TSC Personal Credit Card, TSC Business Credit Card and TSC Gift Cards online.

    What forms of payment do you accept to purchase products in your stores?

    We accept cash, all major credit cards, TSC personal credit cards, TSC business credit cards, TSC gift cards and bank checks.

    How can I check my balance on a gift card?

    To check your gift card balance, you can call our Gift Card Hot Line at 1-888-529-4804. Please have your gift card number and PIN available.

    After I choose a payment type, how soon will you charge my account?

    Credit and debit cards are charged for the total of your order once the item ships. The total or the order funds are reserved as a pre-authorization when the order is placed and is removed if the order is canceled. Gift cards are debited as soon as the order is submitted.

    What is a payment pre-authorization?

    On orders paid with a credit or debit card, a payment pre-authorization is applied as soon as the order is submitted to reserve the total of your order while it is being processed. Once the order has actually shipped, the pre-authorized payment is eliminated and replaced with the actual 'charge' for the order.

    If, for any reason, the order does not ship or there is a problem with the product, the payment pre-authorization will generally disappear from your account after 3-5 business days, based on your banking institution's policy.

    How do I place a tax-exempt order online?

    You can place a tax-exempt order online by adding your tax-exempt accounts in your TSC account profile. See our Tax Exempt FAQs for more details.

    Shipping (top)

    Can I ship an online order to Alaska, Hawaii or Canada?

    At this time, TractorSupply.com does not ship online orders to Alaska, Hawaii or Canada. For more information, view our Terms and Conditions.

    Can I ship an online order to APO/FBO addresses?

    No, at this time we are unable to ship online orders to APO/FBO addresses.

    Can I have an order shipped to a P.O. Box?

    No, at this time we are unable to ship online orders to a P.O Box.

    What are your shipping rates?

    Our shipping costs are based on the actual weight, dimensions and destination of your order. We use shipping tables provided by UPS, USPS and our over-the-road common freight carrier partners to calculate the shipping costs charged to your order. Your order will be shipped from our online fulfillment warehouse located in Franklin, KY or any of our vendor partner locations. The final shipping cost is calculated during the checkout process, once the shipping destination is entered.

    Can I call my local store and have an item shipped to me?

    No, at this time local TSC stores are not able to ship directly to a customer's address. For more information on Delivery, visit our Delivery Options page.

    What carriers do you use to ship orders?

    Most of our packages are shipped UPS or USPS via the UPS SurePost program. For exceptionally large orders or for certain large products, we use over-the-road, common carrier trucks. For more details and information, view our Terms and Conditions.

    Can I track my order online?

    Yes. If you're a registered user, you can access your online account to check your order status and updates. Or without logging in, you can go to the order status page and use your order number and the zip code of the order's shipping address to view the order status. Once the order has been shipped, you can use the tracking number provided from your shipping confirmation e-mail or the order status page, and go to the carrier's website to continue tracking the shipment. Shipment tracking is available on carrier's website once your product is received by the carrier, usually one day delay from when you receive the shipping confirmation e-mail.

    The product that I want to purchase has a note at the end of the description indicating that it is shipped "via over-the-road common carrier truck." What does this mean?

    Very large products and products that weigh more than 100 lb. cannot be shipped to customers by the same method that is used for smaller products; an alternate delivery method, over-the-road common carrier truck (LTL), must be used. If you place an order on TractorSupply.com and it qualifies for delivery via over-the-road common carrier truck, you will be contacted by a Customer Solutions team member to confirm this ship type with you and schedule a delivery time and date. A signature will be required at the time of the delivery. Allow an additional 4-7 business days for delivery. For more information, please refer to our Terms and Conditions.

    I am placing a very large order that weighs more than 100 lb. How will this affect the shipping for my order?

    Very large products and products that weigh more than 100 lb. cannot be shipped to customers by the same method that is used for smaller products; an alternate delivery method, over-the-road common carrier truck (LTL), must be used. If you place an order on TractorSupply.com and it qualifies for delivery via over-the-road common carrier truck, you will be contacted by a Customer Solutions team member to confirm this ship type with you and schedule a delivery time and date. . A signature will be required at the time of the delivery. Allow an additional 4-7 business days for delivery. For more information, please refer to our Terms and Conditions.

    Returns and Warranties(top)

    What is your return policy?

    Not satisfied with your purchase and need to return it? No problem! Our ultimate goal is to make your return experience as quick and easy as possible. Your satisfaction is guaranteed, and we are committed to doing whatever it takes to ensure you enjoy your purchase and your experience with Tractor Supply Company. Shopping and returning is easy with Tractor Supply.

    For detailed information about our Return policy, go to Tractor Supply Company Return Policy.

    Where can I find product warranty information?

    Click here to contact Customer Solutions Center to request product warranty information that is not provided on the online product page or in the store. For more information, view our Terms and Conditions.

    What is 'Power Plus'?

    Certain products that we carry qualify for our service and replacement plans. Power Plus is our way of offering you a means to protect your purchase. Power Plus purchase plans are available from 1 - 4 years, depending on the product. For more information, contact your local store or Click here for more information. You can also view our Terms and Conditions for details.

    Can I purchase a Power Plus plan online?

    Yes! You can make these selections on the product page or during checkout for select items. For more information, view our Terms and Conditions.

    If I buy a Power Plus Plan online, how will the plan information be sent to me?

    You will receive an email with all your warranty details. This will be sent after your product has been shipped.  This information should be kept for your records.

    Do I need to keep my purchase receipt for Power Plus purchases?

    It's good to keep your receipts, but if you lose it, we can look it up for you.

    Where do I find more information about Power Plus plans?

    You can get more information here: Power Plus Information

    Who do I have to contact to file a Power Plus claim?

    For any questions or to file a claim, call 1-866-765-2687. A representative is available 24 hours a day, 7 days a week. For more information, view our Terms and Conditions or Power Plus page.

    Can I return an online order in a local Tractor Supply store?

    Yes. For detailed information about our Return policy, go to Tractor Supply Company Return Policy.

    Do you take back orders?

    No, at this time we do not accept back orders online. Tractor Supply only takes orders for products currently available in stock online. Local Tractor Supply stores can provide a rain check for out of stock items or place a special order for select products.

    I want to return a product that I purchased from TractorSupply.com; the outside of the shipping package has a blue ORM-D label. What do I need to do to return my product?

    Tractor Supply offers for sale online some products with shipping guidelines regulated by the Department of Transportation. Orders containing ORM-D regulated products will be clearly identified with an external "blue" ORM-D label and at least 2 directional labels on opposite sides of the package. Customers who wish to return an item of an order with ORM-D labeling on the box Click here to contact Customer Solutions Center prior to returning the items for additional instructions. Click here for additional information.

    I want to return a large order that was originally shipped to me via over-the-road common carrier truck (LTL). What do I need to do?

    To initiate a return for an order that was delivered via over-the-road common carrier truck, you must first Click here to be directed to the Customer Solutions page. For online purchases that are returned in either a Tractor Supply store or through the Online Returns Center; original shipping fees are NOT refunded except due to a shipping error, shipping damage or manufacturer defect. For detailed information about our Return policy, go to Tractor Supply Company Return Policy.

    I want to return a gas-powered product that I purchased from TractorSupply.com; I have added gas to it. What do I need to do to return my product?

    Gas-powered products cannot be shipped to any location once you have added gas or other fluids. If you want to return a gas-powered product and you have added gas or other fluids, contact our Customer Solutions Center at 1-877- 718-6750 either to locate the nearest repair center, or to arrange to return the product to a local Tractor Supply store. For detailed information about our Return policy, go to Tractor Supply Company Return Policy.

    What is a gas-powered product?

    A gas-powered product is any product that requires gasoline or any other petroleum-based liquids for operation.

    I have an item I would like to return by mail. How do I print a return label?

    Simply click on the Orders button on the top of the site.

    If you're a registered user, log in, go the "order history" page,  and click the "Returns" button next to the order that contains the items you want to return.

    Not a registered user? Enter your order details on the order lookup page, and then click on the "Returns" button to initiate the returns process.

    Once you've clicked "Returns" within the order that contains the items you would like to return, select the item(s) you would like to return.

    Be sure to select the item, quantity, reason for return, and provide any additional comments.

    Next, simply choose whether you would like to bring your return into a store or if you would like to ship your return back and click "Submit".

    If you are shipping your item:

    • Parcel: Please print off the return label and drop off your item at any UPS location.
    • Truck Delivery: You will be contacted by delivery company to arrange pickup.

    You can refer to your order details page to monitor the status of your return.

    For detailed information about our Return policy, go to Tractor Supply Company Return Policy.

    Orders (top)

    Can I mail in my order?

    No, at this time we can not process mail in orders by bank check.

    Do prices vary for items available online and in my local store?

    Yes. Prices may vary between our website and local Tractor Supply stores due to varying conditions in different geographic markets and areas. For more information, view our Terms and Conditions.

    Do I have to register online to place an online order?

    No. You can check out as a guest user when purchasing orders online. However, we do recommend that you register so that you can easily check and track your order. Click here to become a registered user.

    Can I cancel or change my order after it has been placed?

    You may be able to cancel an item or the entire order up to 59 minutes after you have placed it. Click here to contact Customer Solutions Center. However, we cannot change or add anything to the order without attempting to cancel it first.

    Pricing (top)

    Do you charge sales tax for online orders?

    Because Tractor Supply (and Del's Feed and Farm Store, affiliated with Tractor Supply Company) collects and remits sales tax as required by United States law, the TractorSupply.com site also collects and remits sales tax as appropriated by state tax laws. For more information, view our Terms and Conditions.

    The price of an item in my local store is different (higher) than I saw online. Will the store honor the online price?

    It is at the discretion of the store management team to honor the lower online price. For more information view our Terms and Conditions.

    What is your competitor price match policy?

    Tractor Supply will match any competitor’s online or in-store price on any identical item, including matching Tractorsupply.com prices inside our Stores, except the following:

    • Products shipped from or sold by third-party or Marketplace sellers on websites (examples: EBay, Amazon Marketplace)
    • Competitor pricing on used, refurbished or preowned versions of our items
    • Competitor pricing on close-outs or liquidations
    • Competitor subscribe-and-save pricing
    • Competitor bundle offers, instant rebates, mail-in offers, shipping offers, or offers that include or depend upon financing
    • Competitors’ advertising errors
    • Special Orders
    • Clearance items
    • Purchases made more than 30 days prior
    • TSC Services (Power Plus, Delivery, Trailer Rental, Pet Wash)

    The price must be valid at the time of the price match. No rainchecks will be issued, item must be in stock. See a Tractor Supply team member or contact the Customer Solutions Center for details.

    Why is my coupon code not working on tractorsupply.com?

    If your coupon does not seem to be working on tractorsupply.com, please check the following:

    • Did you type in the coupon code exactly as it appears? Be sure to remove any extra spaces before or after the coupon code.
    • Has the coupon expired? Or, is the coupon not yet active? Coupons are valid during the dates specified only.
    • Is the coupon able to be used on tractorsupply.com or is it valid in stores only? To determine this, please read the coupon details carefully.
    • Are you trying to use the coupon on an item which is excluded from coupon use? To determine if you can use a code on the item you are purchasing please review the coupon exclusion language, and/or read the next question below.
    • Are you trying to use multiple coupon or promotion code at the same time? Some coupons or promotion codes are not stackable. To determine this, please read the coupon details carefully.
    • Still have questions? Click here to be directed to the Customer Solutions page.

    What products are excluded from online promotions and coupons?

    Online promotions and coupons, except those which explicitly state they are for online-only, are valid in-store and online, during the dates specified. Some promotions or coupons are valid ONLY on tractorsupply.com while others are valid on tractorsupply.com and in TSC stores. Please read the promotion or coupon details carefully for terms of use. Limit one coupon and transaction per person. Not valid with any other coupons, discounts, volume discounts or special orders. Do not apply to past purchases, tax, shipping, or Online Parts Store. Offers do not include Gift Cards, Power Plus Warranties, Generac, Lucchese, Justin, Justin Original Work (JOW), Nocona, Tony Lama, Chippewa, Ariat, Jonsered, Bad Boy, Cub Cadet, Wholesome, Sportmix, Natural Balance, Taste of the Wild, Earthborn Holistic, Ruffwear, PetSafe, or SportDog products. Enter promo code in shopping cart to receive discount for online purchases. Other exclusions may apply to any promotion or coupon. See coupon for details.

    Products (top)

    How can I sell my product in Tractor Supply stores?

    We would love to hear from you. Please send correspondence to our merchandising executive assistant, Karen Warf at: kwarf@tractorsupply.com.

    How do I obtain a Safety Data Sheets (SDS) for a product offered by Tractor Supply?

    Safety Data Sheets (SDS), which are prepared and supplied by manufacturers for OSHA-defined hazardous substances, are available by contacting Verisk 3E at 800-451-8346. For more information, view our Terms and Conditions.

    Can I purchase a Tractor Supply Gift Card online?

    Yes. TSC offers Gift Cards for purchase online in predetermined denominations of $25, $50 and $100. For more information, click here.

    Why don't you show all TSC products online, even the ones only available in TSC stores?

    Not all products that we sell in the stores are relevant to the online consumer experience. Even though our site product assortment continues to grow daily, we are constantly evaluating the "web-worthiness" of all our store products to determine whether they should be sold online or displayed for customer research and information reasons.

    Why do you show products online that are currently not for sale online?

    "Showrooming" is a technique used by online retails to offer information to consumers for products for the purpose of research and planning. We showcase some of our most popular products online even though they are not feasible to sell online, because we like to give our customers a comprehensive view of all the items available at our TSC stores.

    Do you offer e-Gift Cards?

    Yes we do! Click here to buy.

    Where can I find out about product recalls?

    Please contact our Customer Solutions Call Center: Click here to contact Customer Solutions Center.

    There are slight color variations of your products on my computer compared to what they look like in real life. Is this normal?

    Color variations vary based on the model and age of your computer monitor. You can try to adjust your monitor color resolution.

    Can you help me locate a particular product in my area stores?

    Yes, a local store team member can do a region search for a specific product. To find the store nearest you, use our Store Locator, which is available on the TractorSupply.com home page in the top right corner or by clicking here. You may also Click here to contact Customer Solutions Center.

    How can I obtain a copy of the most current Tractor Supply Blue Book catalog?

    You can pick up a copy of the current Blue Book catalog at any Tractor Supply store.  You may also view the current Blue Book online here.

    What are Ratings & Reviews?

    Ratings and Reviews is a feature of our site that allows consumers who have purchased and experienced products we offer on our site to provide a product rating based on a 5-star classification. Consumers can also comment on their personal experience of the product. Others who are interested in the product can benefit and make a more confident purchase decision based on previously posted ratings and reviews of the product.For more information, read our Terms and Conditions.

    Who do I contact about a Rating & Review issue?

    For additional information concerning ratings and reviews, Click here to be directed to the Customer Solutions page. For more information, read our Terms and Conditions.

    Why was my rating and review of a product not posted online?

    Tractor Supply company reviews every rating and review. We reserve the right to not post certain product's Ratings and Reviews submissions based on the relevance and types of comments submitted. For more information, read our Terms and Conditions.

    Blue Book Catalog (top)

    What is a Blue Book catalog?

    Farmers, ranchers, and do-it-yourselfers have used the Tractor Supply Blue Book for decades. In fact, we issued our first catalog in back 1938!

    The products from the Blue Book are available online here.

    Tractor Supply Company no longer produces a printed Blue Book catalog. However, you can always visit our online store at www.TractorSupply.com to view a more complete and up- to-date listing of our products at any time.

    Special Offers & Coupons (top)

    How do I sign up or subscribe to receive promotional offers from Tractor Supply?

    You may register online and, as part of your TSC online account information, opt-in to receive promotions and updates.

    How do I unsubscribe, opt-out or cancel my information from your marketing or mailing lists?

    You may use the 'unsubscribe' link at the bottom of any e-mail correspondence that you receive from Tractor Supply or Click here to be directed to the Customer Solutions page.

    Where can I find information about TSC coupons and special offers?

    The best way to assure you receive the latest coupons and special offers from Tractor Supply is to register with us and opt in to receive discounts and mailings from us through your account. You may also contact our Customer Solutions Center at 1 -877-718-6750.

    Why can't the local store honor an online promotion?

    Internet or online-only promotions are designed specifically for our online sales channel. Promotions intended for use in the stores will be labeled as "in-store only" or "online and in-store." For more information, view our Terms and Conditions.

    I lost my internet coupon/promotion code. What can I do?

    Call the Customer Solutions Center at 1-877-718-6750 for assistance.

    Why are some products excluded from your promotions?

    Products that Tractor Supply sells at an extremely competitive rate are excluded from most promotional discounts because, in most cases, the discount will make the product sell for less or equal to what Tractor Supply paid for the product.

    Store information (top)

    Is Tractor Supply Company a franchise organization?

    No. Tractor Supply Company is the largest operator of retail farm and ranch stores in the United States. The company is focused on supplying the lifestyle needs of recreational farmers and ranchers. For more information visit our Investor Relations page.

    Where can I find Tractor Supply Company employment information, including current job listings, and apply for a job?

    For employment information, including job listings, please visit our careers page.

    I would like a Tractor Supply Company in my town. Who do I contact?

    Please Click here to be directed to the Customer Solutions page.

    What is Tractor Supply Company's relationship to Del's Feed and Farm Store?

    Del's Feed and Farm Store is owned and operated by Tractor Supply Company.

    How can I get a copy of Out Here magazine?

    Out Here magazines are located at any of our local stores. You can also access current and back issues of Out Here magazine online by clicking here.

    Where can I go to learn more about Tractor Supply Company?

    Tractor Supply Company is the largest operator of retail farm and ranch stores in the United States, focused on supplying the lifestyle needs of recreational farmers and ranchers. For more information visit our Investor Relations page.

    How can I find a Tractor Supply store in my area?

    Use our store locator, located in the upper right hand corner of our site, by specifying either your zip code or your city and state combination.

    Are there any new Tractor Supply stores planned for the future?

    To readily access our most updated list of new store openings Click here to contact Customer Solutions Center.

    What are the Tractor Supply store operating hours?

    Our standard store hours are Monday - Saturday 8 a.m. - 8 p.m., Sunday 9 a.m. - 7 p.m. Hours may vary based on county laws, ordinances and seasonal events. TSC is closed during the following holidays: New Year's Day, Easter, Thanksgiving and Christmas.

    What is the Customer Solutions Center operating hours?

    Standard Customer Solutions Center hours are Monday - Saturday, 7 a.m. - 8 p.m. CST. And Sunday 8 a.m. - 7 p.m. CST. However, hours are extended during the holiday season. The Customer Solution Center is closed Easter Sunday and Christmas Day.

    Where is Tractor Supply's Store Support Center located?

    We are located in Brentwood, Tennessee about 10 miles south of Nashville. Our address is Tractor Supply Company, 5401 Virginia Way, Brentwood, TN, 37027.

    What is the telephone number to the Store Support Center?

    The telephone number is 1-615-440-4000.

    What are the requirements for qualifying to be a vendor with Tractor Supply Company?

    Click here to review the Tractor Supply Company Vendor Requirements Manual (VRM).

    Can you help me locate a particular product in one of my area stores?

    Yes, a local store team member can do a region search for a specific product or you can Click here to contact Customer Solutions Center.

    TSC Website (top)

    I am getting an ERROR message when I access pages of your site, what can I do?

    An ERROR message can be caused by many reasons. For help or assistance in placing an order, please Click here to be directed to the Customer Solutions page.

    Your site is extremely slow on my computer. What can I do to increase the speed?

    Site delays or slowness can have many causes. For help or assistance in placing an order, please Click here to contact Customer Solutions Center.

    Which Internet browser is best for viewing the Tractor Supply site?

    The Tractor Supply website can be viewed best by using the most up to date versions of Chrome, IE, Firefox or Safari. Please visit the information section of your particular browser to update to the most recent versions.

    Do you recommend removing pop-up blocker to view your website?

    No, the site is fully functional even with pop-up blocker enabled.

    How can I report issues concerning the TSC website?

    If you find any issues on the site, please Click here to be directed to the Customer Solutions page and report details of the issue you have encountered.

    What is best recommended Internet connection speed to view the Tractor Supply website?

    A minimum connection speed of 56K is recommended to view the website.

    How can I increase the font size of the website?

    To increase the font size, follow the following instructions based on your browser: Internet Explorer - in the upper browser click View >> Text Size and then select the desired font size. Firefox - in the upper browser click View >> Text Size and then select the desired font size. Chrome - Settings in the upper right.

    Your Online Account (top)

    Where can I get information about my Tractor Supply personal or business credit card?

    TSC Personal Card customers, please call 1-800-263-0691. TSC Business Card customers, please call 1-800-559- 8232.

    I forgot my user name and/or password. What can I do?

    To change your password, click here.

    How can I help keep my account secure?

    You can help keep your online account secure by protecting your password. Choose a minimum of eight characters for your password, including a combination of uppercase letters, lowercase letters, and numbers. Never share your password with anyone else. Although it is not required, you should also change your password on a regular basis.

    How do I change my user name and/or password?

    Registered users who are logged in can click here to make changes to their profile. To change your password, click here or Click here to contact Customer Solutions Center.

    How do I recover my password?

    To change your password, click here or Click here to contact Customer Solutions Center.

    What are your privacy policies?

    Tractor Supply Company protects the personal information provided to us by our customers. Our Privacy and Security Policy informs you how we collect, use, disclose and otherwise manage the personal information you provide to us at any of our stores, our call centers, our website and other sites that may be established by Tractor Supply.

    Where can I find the Terms and Conditions for the use of TractorSupply.com?

    Our Terms and Conditions for our site usage can be found online.

    Can I track my order online?

    Yes. If you're a registered user, you can access your online account to check your order status and updates. Or without logging in, you can go to the order status page and use your order number and the zip code of the order's shipping address to view the order status. Once the order has been shipped, you can use the tracking number provided from your shipping confirmation e-mail or the order status page, and go to the carrier's website to continue tracking the shipment. Shipment tracking is available on carrier's website once your product is received by the carrier, usually one day delay from when you receive the shipping confirmation e-mail.