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    FAQ


    Have a question about Neighbor’s Club?
    Check out our FAQs to learn more about the Neighbor’s Club program and all the great benefits we have waiting for customers like you.

    Can’t find an answer to your question? Contact us at our Customer Solutions Center at 1-877-718-6750 or customersolutions@tractorsupply.com. We’re here to help Monday through Saturday, 7 am to 8 pm CST and Sunday 8 am to 7 pm CST.


    General Neighbor’s Club Program Questions

    Neighbor’s Club is a new Tractor Supply program designed to thank customers for shopping with Tractor Supply.
    Joining Neighbor’s Club is easy. Simply see a Team Member at a local Tractor Supply store or enroll online. Then, you’ll immediately start enjoying benefits and earning rewards. For our customers with tax-exempt accounts, we need to make sure we link your tax-exempt account to your Neighbor’s Club account to keep things easy for you at check out, so we require our tax exempt customers to enroll at a local store rather than online.
    Neighbor’s Club program is a great new way for Tractor Supply customers to get even more value and enjoy more of life out here. The program features rewards and member-only benefits, including Seasonal Rewards, TSC Personal Credit Card Rewards, a birthday benefit, receipt-free returns, a personal purchase summary, and more. Signing up is easy. Simply visit a local Tractor Supply Store and register when you check out, or enroll online.
    Members can earn a Seasonal Reward when you make three qualifying visits or spend $150 within a season or online. With each new season, we’ll have fresh, new rewards available to redeem.

    Customers who also have a TSC Personal Credit Card can receive a $5 reward for every $150 spent on their card (except for purchases with special promotional financing). Earning is as easy as providing your phone number at the register once you’ve enrolled in the program, or logging into your online account before making an online purchase.
    After the end of each season, we’ll send members who earn rewards an email with your reward coupon. To make sure you receive your reward, confirm we have your correct email address, add email@ex.tractorsupply.com to your contacts, and keep an eye out for your reward email 2 – 3 weeks after each season ends. To confirm or change your email, simply check with the cashier on your next visit to Tractor Supply.
    No, there is no cost to join. Enjoying the program is as easy as giving your telephone number when you make a purchase at Tractor Supply Co. and keeping an eye out for Neighbor’s Club communications with reminders on rewards, benefits and services waiting for you as a member.
    Yes. Just make sure that you provide your phone number at the register every time you make a purchase, or login to your online account.
    Neighbor’s Club is available in all TSC stores across the country beginning April 3, 2017. Visit your local store to join Neighbor's Club today.
    As a member of Neighbor’s Club, you’ll receive regular emails with reward updates, program details from Neighbor’s Club, and more from Tractor Supply. In addition, log into your Neighbor’s Club account to print members-only offers for great deals in store and online.


    Neighbor’s Club Members

    Neighbor’s Club is a new program designed to thank customers for shopping with Tractor Supply. When you join at a local store or enroll online, customers can access program benefits and earn rewards in 4 easy ways:
    1. All-Member Benefits: When you join the Neighbor’s Club, you have access to member-only benefits right away such as receipt-free returns, anytime-access to your personal purchase summary, members-only offers and more.
    2. Birthday Benefit: When you complete your profile and provide your month and day of your birth, Neighbor’s Club will send you a birthday benefit just before your birth month that can be used at any time during that month.
    3. Seasonal Rewards: You earn a Seasonal Reward when you make three qualifying purchases or spend $150 within a season. It’s as easy as giving us your phone number each time you purchase.
    4. TSC Personal Credit Card Rewards: Finally, customers who also have a TSC Personal Credit Card can receive an additional $5 reward for every $150 spent on their card (except for purchases with special promotional financing).
    Earning is as easy as giving your registered telephone number in store when you purchase and/or setting up your online loyalty account at NeighborsClub.com. Then, simply keep an eye out for Neighbor’s Club emails with your reward certificates or other information on redeeming rewards.
    Getting the most from your Neighbor’s Club membership is easy. Once you join:
    1. Provide your phone number every time you make a purchase in store, and start earning rewards right away. (Earn online too; simply login to your Neighbor’s Club account before you check out.)
    2. Complete your online profile so we can send you a birthday offer and give you access to your Personal Purchase Summary and member offers.
    3. Confirm we have your current and correct email address to make sure we can reach you when we send rewards out after each season ends.
    4. Keep an eye out for Neighbor’s Club emails to learn about the additional benefits that await you as a member.
    Seasonal Rewards are our way of saying thank you to our valued customers. As a Neighbor’s Club member, when you make three qualifying purchases or spend $150 within a season, you earn a Seasonal Reward. New rewards options will be offered each season too. Rewards may include member-only discounts or products like bird feed, dog food, and more.
    Seasonal Rewards and TSC Personal Credit Card Rewards are issued at the end of each season. Within 2 – 3 weeks after each season ends, you’ll receive an email letting you know that you’ve earned a reward. It’s that easy. Make sure we have your current email address so your reward emails reach you. To confirm or change your email, simply check with the cashier on your next visit to Tractor Supply.
    To redeem your Seasonal Reward, simply print the Seasonal Reward email on your home computer or at your local library, and take it to a participating Tractor Supply Company store. If you don’t have a printer, you can show the coupon on your smartphone to the cashier, or contact Customer Solutions for assistance at 1-877-718-6750.
    To make sure you receive your rewards, double check that we have your correct email address, add email@ex.tractorsupply.com to your contacts, and keep an eye out for your reward email 2 – 3 weeks after each season ends. To check or change your email address, simply check with the cashier on your next visit to Tractor Supply. If you didn’t receive your reward this season, please contact Customer Solutions Center for assistance at 1-877-718-6750. We’ll be happy to look into it for you.
    Seasonal Rewards are available four times a year. We add up your qualifying purchases over a three-month season, and at the end of the season, if you’ve made 3 qualifying visits or had qualifying spend of $150 or more during that period, we’ll send you your reward via email.
    Only one Seasonal Reward may be earned per season.
    Keeping track of your Tractor Supply Co. purchases is so easy! You can review your Personal Purchase Summary by signing into your account at www.neighborsclub.com. Updated every week, this helpful summary shows your spending by month or category, and provides an itemized list of all your purchases. To print your summary, simply print from your browser.

    Purchases may take up to 7 business days to appear in your summary. If a purchase is still missing from your summary after 7 business days, please call Customer Support at 1-877-718-6750 with your receipt in hand, and we’ll help make sure it’s included in your summary and your rewards.


    Neighbor’s Club Members with a TSC Personal Credit Card

    TSC Personal Credit Cardholders can earn even more when they use their TSC Personal Credit Card. For each $150 spent on a TSC Personal Credit Card in a season (subject to certain exclusions), members earn a $5 reward to apply to their next purchase. Multiple card rewards can be earned in a season. Qualifying spend below $150 from one season will accrue toward purchases in the next three seasons to give TSC Neighbor’s Club members extra opportunity to earn their $5 reward.
    Yes! When you use your Tractor Supply Personal Credit Card to make a qualifying purchase, you’re earning Seasonal Rewards and TSC Personal Credit Card Rewards at the same time. So when you spend $150 on your card within a season, you’ll earn a Seasonal Reward and a $5 TSC Personal Credit Card Reward.
    TSC Personal Credit Card Rewards are issued with Seasonal Rewards at the end of each season. Within 2 – 3 weeks after each season ends, you’ll receive an email letting you know that you’ve earned a reward. It’s that easy. Make sure we have your current email address so your reward emails reach you. To confirm or change your email, simply check with the cashier on your next visit to Tractor Supply.
    No. Only consumer cardholders are eligible for TSC Personal Credit Card Rewards; however, anyone over the age of 18 can join the Seasonal Rewards program.
    Still need help? Can’t find an answer to your question? Contact us at our Customer Solutions Center at 1-877-718-6750 or customersolutions@tractorsupply.com. We’re here to help Monday through Saturday, 7 am to 8 pm CST and Sunday 8 am to 7 pm CST.
    Questions? Click here for details.