A: Hi! Thank you for reaching out to us. We are sorry to hear about this. Here are some tips to help you open easily the cap of a Sharpie Permanent Marker, Twin Tip. The Twin Tip Sharpie has two ends: a fine tip and an ultra-fine tip. Each end has its own cap. Hold the marker firmly with one hand. With the other hand, grip the cap near the base where it meets the body of the marker. Make sure your fingers have a good grip. If your hands are slippery, you might want to dry them or use a cloth for better traction. Gently twist the cap back and forth while pulling it away from the body of the marker. This can help break any seal formed by dried ink and makes it easier to remove the cap. Do not use excessive force or tools to pry the cap off, as this might damage the marker or cap. After use, make sure to put the cap back on tightly to prevent the ink from drying out. These tips should help you open and close the Sharpie marker caps without too much hassle. If a cap is stuck due to ink buildup, cleaning the rim of the marker with a damp cloth before capping it again might help reduce sticking in the future. In case of any additional questions, please do not hesitate to reach out to us directly via the Contact Us form on our website. Thank you! Sharpie Consumer Care

A: Hello. Thank you for reaching out to us. Our green twin tip marker is still available in the 4-count pack. The item number for the pack with the green marker is 32174PP. If you have any more questions, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sharpie® Consumer Care

A: Hello! We are very sorry to hear about this situation and we sincerely apologize for the inconvenience it caused for you! It definitely should not have happened! We would like to have a chance to assist you, that is why we strongly encourage you to reach out to us directly via https://www.sharpie.com/support/contact-us. Thank you! Sharpie Consumer Care

A: Hi. We do not recommend the Sharpie Permanent Markers, Twin Tip to have in contact with food or mouth. Have a great day.

A: Hi, we are sorry to hear this kind of experience if the large cap from your Sharpie Permanent Markers, Twin Tip got stuck to it's Ultra Fine Part. If this happens, we recommend if you will rotate the the large cap counter clockwise while pulling up to separate to the small cap.