Broke after one single use....Went to use it a 2nd time and saw that all the blue liquid managed to come out and then solidify leaving me with a mess to clean. Followed the cleaning instructions and everything.

After two years, the bowl is no longer freezing the ice cream. I used it successfully a bunch of times and now it’s not working. There is no damage that I can see, and I hear liquid in the bowl when I shake it. My freezer is -5°F. I called KitchenAid and they said I needed a new one, but didn’t offer any reason for it not working, nor any guidance on how to keep this from happening again.

[This review was collected as part of a promotion.] This is a great attachment to add to my Kitchenaid collection and works a treat, if not more efficiently than I expected. My only complaint is that it comes with ZERO instructions other than how to fit the attachment to the mixer. The bowl has to be pre-frozen (which I learned from some self-research after opening the box and finding no information) and I still have no idea how long it needs to be pre-chilled to be effective so I have just been defaulting to leaving it in the freezer overnight, which means there is some forethought needed. This is not a tool that supports spontaneity in the kitchen. I would have expected a small booklet with some basic usage instructions/guidance and maybe some standard recipes or ideas to get people inspired. Overall a good investment but lacks in the 'customer experience' department.

[This review was collected as part of a promotion.] I bought this to replace an older stand alone icecream maker. I love that it only takes up the space of a bowl. It was easy to fit and churned the ice cream efficiently. Have used it every week.