Thank you for sharing your experience. We understand how frustrating it can be when a product requires repairs and replacement parts are difficult to obtain. Based on the information provided, a replacement relay or control unit part number was identified and shared for sourcing through third-party suppliers. If you are experiencing issues with the blade motor engagement system, it may be helpful to verify that the battery is fully charged and that all visible relay and wiring connections are secure and free from damage or corrosion. We appreciate your feedback regarding parts availability for this mower. For additional troubleshooting, maintenance tips, and product guidance, please visit the Greenworks YouTube channel. If further assistance is needed, our Customer Success team is available through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757.

Thank you for sharing your experience with the CrossoverT riding mower. We appreciate your feedback and understand your concerns regarding acreage coverage and performance in taller grass. Actual runtime and coverage can vary based on factors such as grass height, grass density, terrain, mowing speed, and cutting conditions. For optimal performance, we recommend mowing regularly to prevent grass from becoming overly tall, ensuring all batteries are fully charged before use, and keeping the mower deck clean and free of grass buildup. If you would like tips on maximizing runtime and performance, please visit the Greenworks YouTube channel for helpful videos and guidance. If you need additional assistance, our Customer Success team is available through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. We appreciate your feedback and the opportunity to support you.

Thank you for sharing such a wonderful review! We are delighted to hear that your Greenworks 60V 42" CrossoverT Riding Lawn Mower has exceeded your expectations. It is especially rewarding to know that you are enjoying the quiet operation, freedom from gas and oil maintenance, excellent mulching performance, and fast recharge time. Hearing that it can handle your property so efficiently and has become "the best thing since sliced bread" truly made our day. Thank you for your recommendation and for choosing Greenworks. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime. Happy mowing!

Thank you for sharing your experience with the Blade Assembly Kit. We are glad to hear the blade provides a good cut, but we understand your concerns about the added weight and its impact on runtime and mower performance. If the lawn mower indicates that it is bogged down, stop operation and clear any grass or debris from around the blade and mower deck. Before restarting, ensure the blade assembly is installed correctly and securely. Avoid continuing to operate the mower if the bogged-down condition persists. For additional setup and troubleshooting guidance, visit the Greenworks YouTube channel for helpful mower and blade maintenance videos. If you continue to experience frequent bog-down warnings or reduced performance, our Customer Success Team can help confirm that the blade assembly is compatible with your mower model and provide further troubleshooting assistance. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. We appreciate your feedback regarding blade weight and battery life. Customer feedback is valuable as we continue to evaluate and improve our products and accessories.

Thank you for taking the time to share your review. We are sorry to hear the mower did not meet your expectations regarding the stated 21-inch cutting width and battery runtime. The 21-inch measurement refers to the mower deck size, while the actual blade length is typically slightly shorter to allow proper clearance between the blade tip and the inside edge of the deck. This clearance is needed so the blade can rotate safely and freely during operation. Battery runtime can also vary depending on mowing conditions, including grass height and thickness, moisture, terrain, cutting height, and use of features such as self-propel. For best performance, we recommend mowing dry grass, avoiding cutting more than one-third of the grass height at a time, and fully charging the battery before use. We appreciate your feedback and will share your comments with our team as we continue working to improve our products and customer experience. If you would like us to review your concern further, please contact Greenworks Customer Success through Live Chat at www.greenworkstools.com or by calling 1-888-909-6757.

Thank you for sharing your detailed experience. We are sorry to hear the lawn mower has become frustrating to use over time, especially with grass build up under the deck, reduced cutting performance, and battery runtime concerns. For best performance, we recommend mowing when the grass is dry, raising the cutting height if the lawn is thick or overgrown, slowing the mowing pace in heavy areas, and regularly stopping only after removing the battery to safely clear compacted clippings from the underside of the deck. It may also help to inspect the blades for dullness or damage, confirm the blades are properly installed and tightened, keeping the deck clean between use, and making sure the batteries are fully charged, properly seated, and stored within the recommended temperature range. If the mower is leaving an uncut line, excess buildup or blade condition may be contributing to the issue, so blade maintenance and deck cleaning are good first checks. For additional help, please visit the Greenworks YouTube channel for product videos and maintenance guidance, or contact the Greenworks Customer Success team with your mower model number, serial number, batteries, and charger available so they can help troubleshoot your specific unit and review available support options. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.

Hello deb111, we’re sorry to hear that your CrossoverT mower is displaying an MR23 error and stopping shortly after you begin mowing. We understand how frustrating and disappointing this would be, especially considering the investment involved and the relatively small property you maintain. This mower carries a four-year or 200-hour limited warranty, whichever comes first. Even if the warranty period has ended, we encourage you to contact Greenworks Support so our team can review the error code, the mower’s operating hours, and the available service options. If further inspection is needed, our team can also help locate an Authorized Service Centre in your area. Until the concern has been reviewed, please keep the mower powered off and stationary before performing any inspection or adjustments. Contact Greenworks Support at 1-888-909-6757 or through Live Chat on our website with your model information, proof of purchase, and current operating hours available. Our team will be glad to provide further warranty and service support.

Thank you for reaching out and sharing your feedback. We understand how exhausting a rough ride can be, especially when navigating uneven terrain. To help soften the ride on your CrossoverT Riding Lawn Mower, here are a few troubleshooting tips to try: 1. Adjust Tire Pressure: Riding mowers are often shipped with tires inflated to maximum pressure for stability during transit. Lowering the front and rear tire PSI to the recommended operating levels in your owner's manual will significantly soften the ride and allow the tires to absorb ground impacts. 2. Inspect Seat Position & Springs: Ensure your seat is properly adjusted along its track so the suspension springs underneath can freely compress and absorb shock as you drive. 3. Lower Drive Speed: Reducing your forward speed over bumpy patches gives the frame and tires time to react to terrain changes rather than bouncing over them. 4. Set Anti-Scalp Deck Wheels: Verify that the deck gauge wheels are set roughly 1/2 inch off the ground while parked on a level surface. This prevents the mower deck from striking high spots on uneven ground. For visual guides on mower setup, tire pressure checks, and routine maintenance, visit the Greenworks YouTube Channel. If these adjustments do not improve your ride comfort, please contact our Customer Success Team directly so we can review your setup and ensure your mower is performing as comfortably as possible. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.

Thank you for sharing your feedback on the Greenworks 60V 21" Self-Propelled Mower. Runtime and acreage coverage estimates are based on standard mowing conditions. Using the self-propelled drive feature draws additional power from the batteries, which will reduce total runtime compared to manual pushing. Additionally, factors like grass height, moisture, terrain, and blade speed automatically adjust to resistance, which can also affect battery longevity during a cut. For larger properties (over 7,000 sq. ft.), utilizing manual push on flat terrain or keeping an extra charged 60V battery on hand can help complete the job without interruption. We appreciate your input, as it helps other shoppers select the best setup for their lawn size. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Thank you for sharing your feedback with us. We are thrilled to hear that your Greenworks 60V 25" Self-Propelled Lawn Mower is starting up easily and delivering great cutting performance. We appreciate your honest note regarding the weight and resistance when pushing the unit without power; because self-propelled mowers feature integrated wheel-drive transmission gears, pushing them manually when the battery is depleted creates natural mechanical drag. To help maximize your runtime and make yard work as seamless as possible, here are a few quick tips to keep in mind: * Dual-Port Auto-Switching: Ensure both 4.0Ah batteries are fully charged and properly latched into both battery ports before mowing, as the system automatically switches from one battery to the other to extend your uninterrupted mowing time. * Managing Drag & Self-Propel Drive: When you reach the end of a pass or need to pull the mower backward, release the self-propel drive lever a second or two before stopping your forward motion, this allows the drive transmission gears to fully disengage, making turns and manual pulling much smoother. * Deck Height & Grass Conditions: Avoid cutting more than one-third of the grass height at a time and mow when the lawn is dry. Cutting tall or damp grass places extra load on the motor, which drains batteries significantly faster. For helpful video walkthroughs, battery care guides, and mowing tips, feel free to visit the official Greenworks YouTube channel. If you have questions about runtime, picking up a secondary battery set, or need any product support down the road, please d not hesitate to reach out directly to our Greenworks Customer Success Team at 1-888-909-6757 or through our online support center, we are always happy to help!

Hello IA123. Thank you for sharing your feedback. We understand how important it is to achieve the expected runtime for your yard. Actual performance can vary depending on grass conditions, cutting height, and mowing pace, thicker or taller grass can place a higher load on the mower and reduce runtime. To help improve performance, make sure the battery is fully charged before use, try mowing when the grass is dry, and start with a higher deck setting for the first pass in dense areas. It may also help to mow at a steady pace and avoid forcing the mower through especially thick patches. If the runtime continues to fall significantly short of expectations, we recommend reaching out to customer success so the team can review your specific setup and assist further. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.

Hello Kathy1. Thank you for sharing your feedback. We are glad to hear that you enjoy your mower when it is working properly. If you are experiencing difficulty charging the battery or getting the mower to start, a few troubleshooting steps may help. Make sure the battery is fully inserted into the charger and that the charger is connected to a working outlet. If the battery has been stored for an extended period, allow it to remain on the charger for a full charge cycle before use. For the mower, confirm the battery is fully seated in the mower, the safety key is properly installed (if equipped), and the handle is fully extended and locked into position before attempting to start. If the battery is not charging consistently or the mower still will not start after these checks, we recommend contacting Greenworks success for further assistance. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. We appreciate you bringing this to our attention and are happy to hear the mower has been a good fit when operating correctly.

Thank you for your feedback. We understand your concern regarding the performance of the 60V 4.0Ah battery compared to your 40V mower. While the 60V platform is designed to deliver more power, overall performance and runtime can vary depending on conditions such as grass thickness, moisture, and cutting height. In lighter conditions, the difference between platforms may not be as noticeable, while heavier or more demanding use is where the 60V system typically provides more benefit. To help improve performance, we recommend mowing regularly, avoiding cutting overly tall or dense grass, and ensuring the battery is fully charged before each use. If you are looking for longer runtime, a higher-capacity battery (such as a 5.0Ah or 6.0Ah) or an additional battery can help extend operation time. If you require any additional support or have questions regarding a product, we recommend trying our Q&A section on products' page or Chat with us directly on our website or call 1-888-909-6757. We are here to help.

Hello Texas Woodsmen Thank you for sharing your detailed experience with the CrossoverZ zero turn mower. It is great to hear that you are seeing strong cutting performance, runtime, and overall ease of use. For operation on inclines, zero turn mowers can require a bit of adjustment compared to steering wheel models, especially on slopes around 15 degrees. To help improve tracking and control, we recommend reducing speed and making gradual steering inputs whenever possible. Ensuring tire pressure is equal on both sides can also help maintain a straighter path. For properties with consistent rolling terrain, a steering wheel or lawn tractor-style unit may provide more stability, as you noted. We appreciate you highlighting both the strengths and limitations, as this helps other customers choose the right equipment for their property type. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.