Hello Andy666. We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, please allow our team to gather some further details so that we can help find a resolution for you or locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your 42" bagger kit with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello Bagger1. We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, please allow our team to gather some further details so that we can help find a resolution for you or locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have the bagging kit with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello Jlop. We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello harveytn. Thank you for your feedback. We understand how important it is to have clear information before purchasing. While this requirement may not be prominently stated in the main product description, the installation manual does outline the need for dedicated bagging blades. Specifically, the manual instructs: “Remove the nut, fixation, blade and washer. Replace the blade with a dedicated one.” We appreciate you taking the time to share your experience and will pass this feedback along to help improve product information clarity. If you need assistance with installation or blade compatibility, our customer support team is available to help. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.

Hello Pain, We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on (www.greenworkstools.com) which will direct you to a live agent or call us at Greenworks Pro toll-free helpline 1-855-345-3934 to speak with a live agent. We look forward to helping you better.

Hello cummins67. Thank you for your feedback! We appreciate hearing from consumers like you and will take your comments into consideration as we work to improve our products. We would like to offer some suggestions to improve your user experience with the 42" bagging kit. 1.Try raising the cutting height and reduce walking speed to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. 2.Mow when the grass is dry. We know sometimes there is morning dew, just ensure you cut when grass is not too wet. Wet conditions also cause the grass to be much heavier and causes the grass to clump. 3.Ensure you clean the tube after each use and empty the bag before you exceed the bagger capacity. Collection bags have a six (6) bushel capacity. Each time you mow making sure slots are cleared and clean prior to use to allow the flow of clippings. We hope with these tips they will assist in a more enjoyable user experience. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on www.greenworkstools.com or call 1-888-909-6757. Thanks again for your support!

Hello qdcollins@gmail.com. Thank you for reaching out to us. We are sorry to hear of the experience you have had with the bagging kit. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello Actual Customer. We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.

Hello Motman. Thank you for reaching out to us. We are sorry to hear the bolts for the bracket were missing. We would never want out customers to have this experience. We are happy to hear you were able to set up the bagger without issue. In the future or for other readers, if you ever experience an issue, missing parts or have any other concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached by Live Chat on www.greenworkstools.com at 1-888-909-6757 (1-888-90WORKS). Thank you.

Hello tomwvr, We are sorry to hear about this issue. Please know that this product carries a one-year warranty from the date of purchase. We would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello Chad P - We are sorry to hear of the issue you are experiencing with this Bagger for the Ride-on Mower. As we are not sure what the issue could be. To further assist you to investigate this issue, we kindly ask that you start a live chat on www.greenworkstools.com or call us at 1-888-909-6757 to speak to a Customer Experience Agent and they will be able to assist you.

Hello R wint - Thank you for taking the time to share your experience. We are concerned to read that you are feeling let down by this Bagger! To further address your concerns, please consider contacting us directly at 1-888-909-6757 or by chat on our website. We would be happy to look into these matters with you.