WORX 12 in. 40V Fixed Shaft Straight Shaft Cordless String Trimmer/Edger, Battery and Charger Included

Hello there! The WG183 is backed by a 5-year limited warranty when you have a valid proof of purchase or the product was registered within 30 days of purchase. The warranty is evaluated on a case-by-case basis, and it does not automatically preclude multiple replacements if a warrantable defect occurs again during the coverage period. Please reach out to reviews@positecgroup.com and include: Photos of the damage Your proof of purchase (if available) The tool's serial number An agent will be happy to review the information and determine whether your trimmer may qualify for a replacement under warranty. We appreciate your loyalty to the WORX Power Share platform and the opportunity to look into this for you. Thank you for choosing WORX!

Hello there! Thank you for sharing your feedback on the WORX WG183 40V 13" String Trimmer. The WG183 is designed as a residential-use tool intended for routine homeowner lawn maintenance, including trimming grass, maintaining lawn edges, and managing light to moderate weed growth around the home. It is not designed or marketed as a commercial-grade trimmer for professional landscaping, large acreage maintenance, farm use, or prolonged heavy-duty vegetation clearing. Applications involving dense overgrowth, thick brush, woody vegetation, large properties, or extended continuous use may exceed the intended use of the product and can affect overall performance, cutting efficiency, and line consumption. For these types of demanding conditions, a higher-powered or professional-grade solution may be more appropriate. When used for edging, line wear can increase, particularly when the cutting line comes into contact with hard surfaces such as sidewalks, driveways, curbs, and fencing. Thick weeds and tall grass may also require multiple passes to achieve the desired results. Operating conditions, vegetation type, and user technique can all impact cutting performance and spool longevity. Thank you for choosing WORX!

Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with trouble shooting assistance. Please email us at reviews@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing WORX!