Rocky Men's TMC Postal-Approved Round Toe Public Service Work Boots, 5 in.

Hello, we're sorry to hear that the fit of your boots didn't quite meet expectations. We appreciate the feedback and will take this information to our Product Development Team for their review for future products. I see that we were able to assist with returning these boots - we hope that you found the return process straightforward! If we could do anything else to assist you or improve your experience, please let us know. We are here to help!

Hello, we're sorry to hear that the fit of your boots didn't quite meet expectations, your feedback is appreciated! Regarding the waterproofing features of this boot, it is unfortunately not a waterproof boot. It is designed to be water resistant, to assist with repelling water temporarily and to a certain degree but is not intended to be completely waterproof. If you purchase with us again in the future, we do offer free returns and exchanges on unworn boots within 30 days of ordering. If we could do anything else to assist you or improve your experience, please let us know. We are here to help!

Hello, we're sorry to hear about this. We do offer a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship.http://www.rockyboots.com/warranty/product-warranty.html All of our authorized dealers honor our warranty with proof of purchase. If you contact the vendor where you purchased your boots, they'll be able to set up a return. If you have any more questions please call or email our Customer Care team, ecommerce@rockybrands.com or 1-866-442-4908. Thanks!