2.294 Reviews
Item # 1117295
$144.99
Size: S
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2.294 Reviews
Item # 1117295
$144.99
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Size: S
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37027
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The PetSafe Pet Door allows you to control your pet's access. When set to automatic mode, only your pets wearing the Electronic Pet Door Key can pass through the Pet Door. As your pet enters the range of the door, the Electronic Pet Door detects the key and unlocks automatically. The range is adjustable up to 3 feet. After your pet passes through the Pet Door, it will lock automatically helping to keep the house pets in and outdoor animals out. Trust PetSafe to help keep your pet healthy, safe and happy.
For additional information on this product, please see the Product Documents section for all downloadable user manuals, installation guides, brochures and warranty statements.
- Customize Your Pet's Access - The Pet Door features programmable selective entry, exit and auto-locking options
- Peace of Mind - The Pet Door works with the waterproof Electronic Pet Door Key worn on your pet's collar; only the pets wearing the Electronic Pet Door Key can go in and out
- Multiple Pets - Great for households with multiple pets; programmable for up to 5 Electronic Pet Door Keys
- Battery Operated - The Pet Door is battery operated (4 D-Cell Batteries, not included)
- Door Installation - Designed for installation in interior/exterior doors; wall installation option available with purchase of Wall Install Kit
- Door Includes - Interior frame with flap, exterior frame, operating guide, cutting template, key ring, 8 mounting screws and Electronic Pet Door Key (both located in the battery door)
- Available in Two Sizes - Small for pets up to 15 lb, Large for pets up to 100 lb
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Reviews
Summary of Reviews
The product has mixed reviews, with some customers appreciating the convenience and security features, but many experiencing issues with the durability and reliability of the components. Common compla...
Customer Images and Videos
- for dogs
- purchase
- large
- satisfaction
- design
- defect
- holes
- installation
1 to 4 of 94 Reviews .
1 – 4 of 94 Reviews
Most Recent
ASizz
Dallas, TX
Review 1
GenderFemale
Age35 to 44
1 out of 5 stars.
Energy Draining and Expensive to Maintain
19 days ago
We have had two of these pet doors and about to need a replacement because it is broken beyond repair. Aside from that this door is a cool concept, but the sensors are hard to keep up with as they screw off and get lost. Keeping up with batteries is super expensive. The door takes two D batteries and they last less than a month. We don't even use the system as it's designed.
If your dog is one that goes hard through a door, this is not the door for you. One of our dog tears through when coming inside which has caused the plastic on the door and the insert to break.
If the door does not lock them there are gaps in all sides. This is insanely draining on utility bills, especially in extreme heat or cold. I would not recommend this door to anyone really.
No, I do not recommend this product.
Product Tested : 10/5/2022
Originally posted on PetSafe
Response from PetSafe:
17 days ago
PetSafe® Product Support
We're so sorry to hear that your door has been damaged, Ariel!
We do always recommend working with your dogs to use the door at a walk, as though this door is sturdy, repeated use at high speeds/with force will cause damage over time. Many customers have worked with their dogs on this by using obstacles in front of the door to force them to slow and approach the door differently, then rewarding that behavior with praise and high value treats, etc.
The battery life you have described is very unusual, as though battery life does vary with use, the four D batteries used in this door typically last around three months.
We would love the chance to speak with you directly, both to see how we can help with your damaged door and to troubleshoot the battery issues you've experienced. Please have a clear picture or screenshot of your order record or receipt and be with your door, then reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Lpsandhills
Raleigh, NC
Review 1
GenderFemale
Age25 to 34
5 out of 5 stars.
5 years and still going strong
3 months ago
Really surprised by the mixed reviews. I originally bought mine in 2021, and it has held up longer than the actual old exterior door it was installed into. The company was nice enough to send me a new cutting template so that I could transfer the pet door to my new exterior door. I originally bought it for my very large and strong Bouviers that would run into the door constantly. The hinges and hardware are all quite strong so I could only assume the reviews are for an older model of this product.
I originally chose this product because I do not want the cats outside. It has done a great job at only allowing the dogs to enter or exit the house. There is very minimal draft in between the door and the flap. I do not notice any change in temp near the door so I am comfortable using it in my state of NC where we have very humid and hot summers. I also prefer the clean look and translucent flap which does allow some light in while still providing some privacy.
Yes, I recommend this product.
Product Tested : 9/1/2021
Originally posted on PetSafe
Response from PetSafe:
3 months ago
PetSafe® Product Support
Thank you so much for taking the time to share the experience you and your Bouviers have had with this door! It's great to hear that it's provided such a helpful solution for all of you for so many years.
Melcmel
TX
Review 1
GenderFemale
Age45 to 54
1 out of 5 stars.
Biggest mistake
4 months ago
Originally I had the all weather petsafe door. When our cat learned how to use the doggie door, I replaced it with this electronic one. Big mistake. Within a week the cat learned to just follow the dog out. Once he was a little slow and the door ended up locking shut on his tail. That was a nightmare trying to get it to unlock with it shut on his tail. After only about 4 mo of use, the flap came off. Was a pain to put it back on. Now after only 10 mo the cheap hinge has broken completely. Now I'm finding out there is no replacement and I would have to buy a whole new door. Wish I could find a replacement door that would fit the bigger hole we had to make to fit this one. Only other option would be to buy a new door. Both options are expensive. Very mad that my only reason to buy this door was to keep our cat from going out and that plan backfired. This door is also very noisy. I also had to spray paint the clear flap black to block out all the light it lets in. It is also very drafty.
No, I do not recommend this product.
Originally posted on PetSafe
Iamjulz
VA
Review 1
GenderFemale
Age55 to 64
3 out of 5 stars.
Hinge breaks
4 months ago
As said before "be prepared to buy again". Seems like every two years the hinge breaks and you can just buy the hinge.
Yes, I recommend this product.
Originally posted on PetSafe