Additional information about Jewel could not be loaded.
Location: Kevil, Kentucky
Horrible pellets
Date:February 12, 2012
The TS I get my pellets changed brands and now only has Somerset pellets. It produces excessive fly ash and leaves a hard residue in the burn pot and the only way to clean it out is to remove the pot and chisel it off. I have to shut it down about every 4-5 days and vacuum it out. Four bags will produce about 10 cups or more ash. I don't recommend this brand and I hope TS goes back to the brand they had last year. I wish I could remember the brand.
Additional information about FrozenNorth could not be loaded.
Location: Plattsburgh, NY
Hardwood Heat Tractor Supply Brand
Date:January 18, 2012
I recently purchased 20 bags of Tractor Supply branded "Hardwood Heat Premium Grade Hardwood Pellet Fuel". I quickly noticed a significant amount of fines from the first couple of bags. Since I was concerned about filling up my fines trap, I screened the 3rd bag to remove all the small debris. To my surprise, one 40lb. bag produced just about 5 cups of fines! I repeated the sifting activity with the 4th and 5th bag. Same results.
I brought a 16 ounce sampling of the fines to Tractor Supply for customer feedback. The store manager quickly suggested swapping out my remaining pellets for another brand. I have yet to see how the other brand will work. Excellent customer service (thanks Chris!), bad product. Perhaps this was a bad batch off the production line or something.