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| Terms and Conditions of Use |
- Use of the Site
- Products Offered by Tractor Supply Company
- Placing Orders on this Site
- Return and Refund Policy for Internet Purchases
- Return and Refund Policy for In-Store Purchases
- Contact Tractor Supply
- Contact Tractor Supply Card Customer Service
- Contact Tractor Supply Gift Card Customer Service
- Miscellaneous
Welcome to the tractorsupply.com website (the "Site"), the official website of the Tractor Supply Company and its affiliated and subsidiary companies (collectively "Tractor Supply"). Tractor Supply encourages you to read carefully these Terms and Conditions of Use and our Privacy and Security Policy (collectively "Terms") before using or registering on the Site. These Terms describe the legal relationship between you (an individual, representing yourself, or if applicable, acting as legal representative for a company or other legal entity) ("you" or "your") and Tractor Supply. Tractor Supply provides web-based services and information to you subject to these Terms.
By accessing, browsing and/or otherwise using the Site, you, your agents and authorized representatives are indicating that you have read and agree to follow and be bound by these Terms. Please read these Terms. If you do not agree to these Terms, do not access the Site.
Although Tractor Supply may attempt to notify you when some changes are made to these Terms, we may modify these Terms at any time and from time to time in our sole discretion without notice to you. You should periodically review these Terms carefully in order to make sure that you are aware of the most current terms and conditions for the use of the Site because any use or viewing of the Site by you after any change to these Terms, whether or not you have reviewed the amended Terms, constitutes your acceptance of these Terms as changed. These Terms as amended from time to time shall remain in full force and effect anytime you use or access the Tractor Supply Site.
The current version of these Terms is February 14, 2011. These Terms apply to your access to and use of this Site.
You must be at least 13 years of age to use the Site and/or any related services provided on the Site. If you are between the ages of 13 and 18, you may use the Site and services with the consent and involvement of your parent or legal guardian. By accessing, browsing and/or otherwise using the Site, you represent and warrant: (i) that you are at least 18 years of age or (ii) that, as parent or guardian, you agree to these Terms and Conditions of Use and Tractor Supply's Privacy and Security Policy and authorize your child who is between the age of 13 and 18 to use the Site and related, subject to your responsibility for their conduct.
A. Use of the Site (back to top)
1. General. This Site may contain certain proprietary notices and intellectual property information, the terms of which must be observed. Information on the Site may contain technical inaccuracies or typographical errors. Information, including store-based pricing, advertising and marketing materials, product pricing and availability, may be changed or updated at Tractor Supply's discretion without notice.
2. Information You Submit.All information you submit to us shall be true, accurate and complete. No information or material provided to Tractor Supply by you, or an agent working on your behalf, may (i) contain vulgar, obscene, threatening, or otherwise unlawful language or material; (ii) reasonably under the circumstances might be deemed threatening, abusive, harassing, tortious, vulgar, hateful, or racially, ethnically, or otherwise offensive or discriminatory; (iii) be tortious, defamatory, libelous, invasive of another person’s privacy, or violate another person’s publicity rights; (iv) bear any false, disguised, or misleading origin; or (v) be confidential and you do not have a right to disclose. By sending content, information or material, you grant Tractor Supply an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit, and/or distribute materials or information, and you represent and warrant that you own or otherwise control all of the rights to such information or materials and that Tractor Supply is free to use ideas, concepts, know-how or techniques that you send us without any compensation or acknowledgment.
3. Conduct. As a condition of use of the Site, you represent and warrant that you shall not use the Site for any purpose that is unlawful or prohibited by these Terms. You agree to abide by all applicable local, state, national and international laws and regulations and you shall be solely responsible and liable for all acts or omissions that occur while you access the Site. By ways of example, and not as a limitation, you agree:
- Not to transmit or upload any material to the Site that contains viruses, horses, worms, time bombs, or any other harmful or deleterious programs;
- Not to interfere with or disrupt the Site networks or servers;
- Not to delete any legal notices, disclaimers or proprietary notices;
- Not to misrepresent your identity or credit information;
- Not to attempt to gain unauthorized access to the Site, other accounts, computer systems or networks connected to the Site, through password misuse, mining or any other means; and
- Not to interfere with Tractor Supply or another authorized party's use and enjoyment of the Site.
4. Links to Other Web Sites. This Site may contain links to other websites to help customers learn more about the products available at Tractor Supply. Tractor Supply is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Tractor Supply of the subject website or any association with its operators. Tractor Supply does not have control over, and is in no manner responsible or liable for, the availability, accuracy and content of the websites to which this Site is linked. Tractor Supply makes no representations whatsoever about any other site you may access through this Site. Any concerns regarding any product or service offered by a website to which this Site is linked or the link itself should be directed to the operator of that specific website and not to Tractor Supply.
5. Monitoring of Site. Tractor Supply has no obligation to monitor use of the Site or retain the content of any of the sessions on the Site. However, Tractor Supply reserves the right at all times to monitor, review, retain and/or disclose any information necessary to satisfy any applicable law, regulation, legal process, governmental request or the business needs of Tractor Supply.
6. Copyright and Intellectual Property Ownership. Tractor Supply is the sole and exclusive owner of all intellectual property rights in and to all aspects of the Site including, without limitation, any related patents, copyrights, trade secrets, trade names, trademarks, service marks, goodwill, moral rights, and any other intellectual property or proprietary rights or intangible assets recognized under any laws or international conventions. Tractor Supply may modify, disable, or delete the Site, its functions and/or Site content at any time and for any reason without prior notice.
7. Limited License to Use Materials Provided on the Site. Tractor Supply grants you a limited license to use the materials made available on the Site only for your personal use. The materials on the Site shall not be used for any commercial purposes whatsoever. You acknowledge that any copies or derivative works created from the materials on the Site shall be the sole and exclusive property of Tractor Supply. Tractor Supply, in its sole discretion, may revoke this license at any time without prior notice to you and without liability.
8. Right to Download. You may only download content displayed on the Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices, symbols and/or indicating marks contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media.
9. Copyright Infringement Notice. Pursuant to Title 17, United States Code, §512(c)(2), notifications of claimed copyright infringement must be sent to Tractor Supply's Designated Agent. Tractor Supply's Designated Agent email is: ecomops@tractorsupply.com.
10. Termination of Use. Tractor Supply may, in its sole discretion, terminate your account or your use of the Site at anytime without liability. You are personally liable for any orders that you place or charges that you incur prior to termination.
11. Disclaimer. You assume all responsibility and risk for the use of this Site and the Internet generally. This Site is provided by Tractor Supply on an "AS IS" basis. Tractor Supply makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, or products included on this Site, to the fullest extent permissible by applicable law. Tractor Supply disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement of intellectual property rights or other proprietary rights, and freedom from errors, viruses, bugs, or other harmful components. Tractor Supply will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to direct, indirect, special, incidental, punitive, consequential damages or damages resulting from loss of use, data, or profits, or business interruption arising out of or in any way connected with the use of the Site, and delays on the Site, or the inability to use the Site, any portion thereof, or any hyperlinked website, whether based on contract, tort, negligence, strict liability or otherwise, even if Tractor Supply has been advised of the possibility of such damages.
12. Limitation of Liability. IN NO EVENT SHALL TRACTOR SUPPLY OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDEMNITY, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM OR IN ANY WAY RELATED TO THE ITEMS SOLD THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, SALES OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, EVEN IF TRACTOR SUPPLY OR ITS RESPECTIVE REPRESENTATIVES OR SUCH INDIVIDUALS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. ALL TRIALS BY JURY AND ANY LIABILITY OF TRACTOR SUPPLY FOR INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARE WAIVED.
13. Indemnification. You shall indemnify, defend and hold Tractor Supply and its officers, directors, employees, shareholders, members or agents harmless from all damages, liabilities and expenses (and all legal costs including attorneys' fees, court costs, expenses and settlements resulting from any action or claim) arising out of, connected with or resulting from any violation of these Terms by you or your use of the Site or information provided by you to the Site.
14. Employment. Tractor Supply makes employment and related information available through this Site. Tractor Supply is an equal opportunity employer. Tractor Supply provides equal employment opportunities to qualified persons without regard to race, color, religion, sex, national origin, age, veteran status, or disability.
B. Products Offered by Tractor Supply Company. (back to top)
1. Information. Unless indicated otherwise, most products and services featured on the Site are available directly from or through Tractor Supply. Tractor Supply has made a conscientious effort to display and describe its products and services on the Site accurately so that you can get a good idea of their design and use, and of the services offered. Furthermore, Tractor Supply is constantly improving its products, product information and services.
2. Warranties. Most products and product options displayed on the Site are available, but in some cases, certain products, product options or other merchandise displayed for sale on the Site may not be immediately available for order. Further product details, including specifications, images, colors, prices and features thereof, may not be an accurate representation of the actual product. All configurations and information generated on the Site are subject to change without notice. Tractor Supply reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. All information of any sort related to the products offered on the Site should be independently confirmed and verified by you when you place your order with an authorized Tractor Supply representative or agent.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE USER SHOULD NOT RELY ON ANY DIMENSION, SPECIFICATION OR INSTALLATION INFORMATION PROVIDED ON THE SITE, AS SUCH INFORMATION MAY BE INACCURATE, INCOMPLETE, OUTDATED AND/OR NOT APPLICABLE TO YOUR PARTICULAR SITUATION. TRACTOR SUPPLY SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR THE ACCURACY OF ANY SUCH INFORMATION, AND YOU, THE USER, ASSUME THE SOLE RISK OF ANY USE AND/OR RELIANCE THEREON.
YOU ACKNOWLEDGE THAT ANY ITEMS ADVERTISED ON THE SITE AND/OR SOLD BY TRACTOR SUPPLY ARE ACCEPTED "AS IS, WHERE IS, AND WITH ALL FAULTS." TRACTOR SUPPLY MAKES NO (AND TRACTOR SUPPLY EXPRESSLY DISCLAIMS ANY) EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION OF ANY KIND OR NATURE WHATSOEVER OTHER THAN TITLE WITH RESPECT TO THE ITEM INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY THAT THE ITEM IS MERCHANTABLE, FIT FOR ANY PARTICULAR PURPOSE OR NONINFRINGING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, TRACTOR SUPPLY DISCLAIMS AND YOU HEREBY WAIVE, ALL OTHER WARRANTIES, GUARANTEES OR LIABILITIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO (i) ANY IMPLIED WARRANTY ARISING FROM A COURSE OF PERFORMANCE OR DEALING OR USAGE OF TRADE (ii) ANY WARRANTY AS TO THE CONDITION, DESIGN SUITABILITY, OPERATION, QUALITY OF WORKMANSHIP OR MATERIALS, OR HISTORY OR LEVEL OF USE, MAINTENANCE, SERVICE OR REPAIR, OF THE ITEM, OR (iii) ANY WARRANTY AS TO THE USE, CONDITION (INCLUDING, WITHOUT LIMITATION, THE ABSENCE THEREFROM OF LATENT, INHERENT OR OTHER DEFECTS, WHETHER OR NOT DISCOVERABLE), QUALITY, DESCRIPTION OR SPECIFICATIONS OF THE ITEM.
3. Manufacturer's Warranty. Products and services are the responsibility of the manufacturer or provider of those services and are covered by the warranties offered by such manufacturers or service providers. Please reference the warranty information included with the products or services for information on how to make contact to process all warranty claims. For information on manufacturer's warranties, please contact the Customer Service Center as provided in Section F.
4. OSHA Hazardous Substance. Material Safety Data Sheets (MSDS) for OSHA-defined hazardous substances are prepared and supplied by manufacturers and available by contacting Infotrac at 1-800-535-5053. While Tractor Supply believes the information and recommendations contained on the MSDS to be accurate, Tractor Supply makes no warranties with respect to the accuracy of the information or the suitability of the recommendations. You are solely responsible for any reliance on or use of any information, and for use or application of any product. Tractor Supply disclaims any and all liability to any user.
5. Power Plus Purchase Protection Plus Plan. Tractor Supply offers, through a third party organization, an extended product protection plan. You may choose to purchase 1, 2, 3 and 4-year service and replacement plans on select products which we sell. For more information inquire within your local store, call a Power Plus Customer Service Representative at 1-866-765-2687 (24/7 – 365 days a year) or contact The Tractor Supply Customer Care Center. Claims for products purchased with the Power Plus Protection Plus plan may be filed online at www.repairnow.com/tsc or by calling 1-866-765-2687.
6. Product Ratings & Reviews. The Tractor Supply Ratings and Reviews feature allows you to rate products (using a 1-5 star system) and/or write a product review based on your personal experience with that product. Reviews and Ratings are screened and filtered for profanity, violence, illegal activities or inappropriate material. Approved product ratings and reviews are posted on the product detail page of the product it is referencing. Product ratings and reviews should be made only by individuals who have actual experience with the product. Tractor Supply employees, contractors, vendors, board members, investors and any other individual with a vested interest in Tractor Supply are strongly discouraged from submissions. Approved ratings and reviews will remain visible on the Site product page as long as the product is presented online. Tractor Supply does not endorse any ratings provided on the Site. For more information about product reviews and ratings, please send an email with your name and a contact number to websupport@tractorsupply.com.
C. Placing Orders on this Site. (back to top)
You may place an order for the purchase of merchandise on this Site. All purchases are subject to the Terms and Conditions of Use, including the following:
1. Order Limitations. Receiving a web order acknowledgement via e-mail or an online ordering confirmation does not guarantee the acceptance of an order by Tractor Supply. Tractor Supply may, at its own discretion, limit or cancel items or quantities purchased per person, per household or per order. Tractor Supply also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail, phone and/or billing address provided at the time the order was made. Tractor Supply reserves the right to limit or prohibit sales to dealers. Tractor Supply reserves the right to discontinue the sale of any product listed on the Site at any time without notice. You acknowledge that there may be a period of time after an order has been submitted where the ordered product becomes unavailable. If a product is not in stock or is otherwise unavailable for shipment following completion of the ordering process, you may choose to cancel your order or continue to place the order subject to the "backordered" status of the product. Under such circumstances, you agree that we may cancel your order before or after completion of the order process. Rarely, you may receive a shipping confirmation from us, but the product is no longer available. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability. In the event that Tractor Supply cancels an order after a shipping confirmation has been sent to you, Tractor Supply will refund all fees paid by you for the cancelled products.
2. Ship-To-Store Order. A Ship-To-Store order is shipped from our E-Commerce Fulfillment Center to any Tractor Supply store for pick-up by the customer. Orders ship from our E-Commerce Fulfillment Center within 2 business days of the order confirmation, however, such shipping times are projected estimates and are in no way guaranteed. The person designated on your order as the pick up person must be the person picking up the order. Orders not claimed within 45 days will be cancelled and a credit will be issued to the original tender type (see section D for refund policies and procedures).
3. Photo ID. We require your signature and a government issued photo ID to pick up any Ship-To-Store order.
4. Restocking Fee. Tractor Supply reserves the right to charge a 10% restocking fee for any Ship-To-Store order unclaimed after 45 days of the order date.
5. Oversize Fee. Some products sold on the Site may have weight or dimensional restrictions which are considered "oversized" by our order delivery carriers. Special handling may be required to ensure the product is delivered to you safely. An oversized fee may be applied to such products and passed along to the purchaser of these specific products. The amount of the fee will vary by product. In the event of a “FREE Shipping” promotion, the oversize fee is excluded from the promotion and will be charged as specified.
6. Product Substitution. Products (and country of origin) may be substituted and may not always exactly match catalog descriptions and/or images.
7. Availability. Certain products may not be available for sale in all areas. Please see Product Suitability.
8. Terms of Sale. Tractor Supply's acceptance of any order is subject to your assent to all of the terms and conditions set forth in Tractor Supply's acknowledgment, and your assent to these Terms shall be presumed from your receipt of Tractor Supply's acknowledgment, or from your acceptance of all or any part of the goods or services ordered. No addition or modification of these Terms shall be binding upon Tractor Supply unless agreed to by Tractor Supply in writing. If a purchase order or other correspondence contains terms or conditions contrary to these Terms or any terms and conditions contained in Tractor Supply's acknowledgment, Tractor Supply's acceptance of any order shall not be construed as assent to any additional terms and conditions, nor will that constitute a waiver by Tractor Supply of any of the terms and conditions contained in Tractor Supply's acknowledgment.
9. Product Suitability. Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While Tractor Supply attempts to ensure that its products comply with such codes, it cannot guarantee compliance (whether purchases are made at the Store or on this Site), and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, national and local codes and regulations to be sure that the product, installation and use will comply with them.
10. Materials of Trade. You represent that if you are purchasing goods as their "materials of trade" as defined in the Hazardous Materials Regulations in Title 49 of the Code of Federal Regulations, that the goods will be used in direct support of your business, which is not transportation, and that such goods shall not be resold or transported in a vehicle other than one owned by the Customer.
11. Shipping ORM-D Material/Products. A package labeled as ORM-D material is defined as a material, such as a consumer commodity, which presents a limited hazard during transportation due to its form, quantity and packaging. ORM-D specified material/products must be shipped via ground transportation. Packages containing ORM-D material/products will be clearly identified with an external “blue” ORM-D circular label and at least 2 directional labels. If you need to return a product in an order whose package was labeled with an ORM-D blue label and directional arrows you must contact the Customer Care Center at 1-877-718-6750 prior to returning the items for additional instructions. Shipping of ORM-D Material/Products is regulated by the Department of Transportation (DOT).
12. Shipping via Common Carrier Freight Truck (LTL). Orders weighing more than 100 lb. or having combined dimensions (LxWxH) that exceed 169 inches cannot be shipped via a small package freight carrier. Orders meeting or exceeding these criteria will be converted to ship over the road via a common carrier freight trailer truck. A customer service agent will contact you if your order is converted to this ship type. In some cases, additional shipping fees may be required. The freight carrier will contact you to arrange delivery of your order. Someone must be present to inspect and sign for delivery of the order.
13. Pricing. Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets and areas. Prices may and will vary between the Site and Tractor Supply stores and the prices are not guaranteed to be matched at the time of purchase. The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only within the United States and Tractor Supply does not guarantee or provide any warranty regarding the stability or accuracy of any currency exchange rates. Prices shown on the Site do not include any shipping and handling or sales taxes, and if applicable to the order, will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
14. Best Price Guarantee. Tractor Supply will match any competitor’s price on any identical item.* The Tractor Supply Our Best Price Guarantee does not apply to Clearance items or online offers & pricing. See a Tractor Supply store manager or contact the Customer Care Center at 1-877-718-6750 for details.
15. Sales Tax Policy. Because Tractor Supply does business throughout the United States and collects and remits sales tax as required by law, the Site also collects and remits sales tax as appropriate. If you have tax-exempt status, please visit any of our Tractor Supply stores or contact us in any manner specified in Section F. At this time tax-exempt sales (for individuals or products) are not available on this Site or by any of the Tractor Supply customer service functions. The only means of tax-exempt sales is for you to visit your local Tractor Supply store and complete the tax-exempt forms available at checkout.
16. Paying for Your Order. You may pay for your orders with a Tractor Supply consumer credit card or with the following major credit cards issued in the United States of America. Currently, Tractor Supply accepts Visa®, MasterCard®, American Express®, Discover® Card, Tractor Supply Gift Cards and Electronic Checks. At this time the Site does not accept the Tractor Supply business credit card. Credit cards are not charged until the order is shipped. Gift Cards and checks are charged at the time the order is submitted and are refunded via check from Tractor Supply in the event of an item or order cancellation. When an order is submitted, Tractor Supply may pre-authorize your order amount with your credit card provider at the time you place the order, which may have an effect on your available credit line. Please contact your credit card provider for more information. Also, please note that the total purchase price of your order will be reserved on your credit card at the time your order is placed and could remain reserved for a total of up to 5 business days, even if your order is cancelled.
17. Online Coupons and Promotion Codes. Online coupons and promotions are valid only during the dates specified. Exclusions may apply to any promotion or coupon. See TractorSupply.com/Exclusions for details. Online-only promotions and coupons exclude “in-store only” items, shipping charges and fees, tax, gift cards, special orders, and online parts store purchases. Not valid with any other discounts, coupons or promotions.
18. Using Gift Cards. Gift Cards, unlike credit cards, are debited at the time an order is placed. Gift Cards will automatically be redeemed to purchase totals up to the total purchase amount (including tax and shipping). In the event the total purchase amount exceeds the value of the Gift Card, you will be required to use a credit card to pay the difference. Any amount charged to a credit card will be treated as set forth above. In the event of a return (complete or partial) of an order using a Gift Card, the returned amount will first be credited to the credit card and any remaining amount will be provided to you via check sent from Tractor Supply. Processing times for return checks typically take a minimum of 2-3 weeks. Tractor Supply may, for gift card services, use a third party service provider whose terms and conditions and privacy policy may also apply.
19. Shipping. Online orders may be shipped to your home or to a Tractor Supply store for customer pick-up. Orders ship on normal business days, which are Monday through Friday, excluding government holidays. Weekend shipment of orders is not currently available. For our Express service (e. g. 2-Day or next business day arrival), your order must be completed before Noon Eastern Time Monday through Friday in order for it to ship the same day (subject to available inventory). Express service is not available for Ship-to-Store orders at this time. Items not allowed by law to be shipped by air freight will automatically be converted to standard shipping for delivery. Orders requesting standard shipping methods and Ship-To-Store orders will typically ship within 2 business days. Orders usually arrive at the “ship to” destination within 5-7 business days. Actual shipping time for standard service is based on final destination.
The Standard Shipping option includes the use of the UPS Basic or UPS Mail Innovations shipping method. Standard shipping of most packages whose total weight is equal to or less than 5 lbs. and less than 84 inches in length, width and height combined will be shipped via UPS Basic shipping method. Standard shipping of most packages whose total weight is equal to or less than 1 lb. and less than 84 inches in length, width and height combined will be shipped via UPS Mail Innovations shipping method. With UPS Basic or Mail Innovations standard shipping, your order is delivered by UPS to the closest United States Postal Service (USPS) Center of the ship to address and delivered to the final shipping address destination via the United States Postal Service (USPS). In cases where UPS Basic or Mail Innovations is used to ship your order, the UPS tracking number will continue to provide tracking details from the United States Postal Service (USPS) Center drop-off location to the final “ship to” destination. UPS Mail Innovations package tracking numbers may not be available for up to 48 hours after the order ship confirmation email is sent. UPS Basic or Mail Innovations packages will be delivered to the door in most cases, but can also be delivered in a mailbox. Packages shipped via UPS Basic or Mail Innovations may take up to 7-14 business days for delivery.
The Ship-To-Store delivery method ships orders to a Tractor Supply store chosen by the customer for pick-up at the store. Ship-To-Store orders are usually available to pickup within 5 to 7 days of receiving the order confirmation. Orders not picked up or claimed within 45 days of the order date will be automatically returned. A credit for the order total, less a 10% restocking fee in some cases, will be issued to the credit card originally used to place the order, or a company issued check for gift card or EFT (Electronic Funds Transfer / Check) order is given. A government issued photo ID is required to pick-up the order. The person picking up the order must match the name of the person designated to pick up the order when the order was placed.
Tractor Supply offers shipping to all United States addresses including Alaska and Hawaii. We do not currently ship orders outside the United States. We do not ship orders to APO/FPO addresses. Orders that need to be shipped to a P.O. Box must be placed by contacting the Customer Care Center at 1-877-718-6750. TSC does not offer gift packaging. Order information such as a billing or shipping address that is inaccurate or incomplete may result in delays. Products cannot be shipped to incomplete addresses. Tractor Supply is not liable for late or lost deliveries. Subject to our Return Policy, please contact the carrier to resolve any credit or adjustments related to delivery failures or delays. Except in cases where the return is the result of an order processing error or the item arrives damaged or defective, original shipping charges are non-refundable and return shipping fees are the responsibility of the customer. Please report items that are damaged or missing within 10 days of delivery.
Shipping fees are as follows:
-
Purchase Amount
Standard Shipping
Second Day
Overnight
Up to $25
$4.95
$25.95
$35.95
$25.01 to $50
$7.95
$30.95
$40.95
$50.01 to $75
$9.95
$35.95
$45.95
$75.01 to $100
$11.95
$40.95
$50.95
$100.01 to $150
$16.95
$45.95
$60.95
$150.01 to $250
$19.95
$50.95
$70.95
$250.01 to $500
$24.95
$60.95
$100.95
$500.01 to $1000
$29.95
$70.95
$110.95
$1000.01 to $1500
$35.95
$90.95
$120.95
Over $1500
$40.95
$120.95
$140.95
Orders weighing more than 300 lbs*
A Customer Care Representative will contact you with a shipping / delivery rate
A Customer Care Representative will contact you with a shipping / delivery rate
N/A
20. **Tractor Supply reserves the right to ship orders or products in an order via “over the road” common freight carrier when the combined weight or size exceeds that which can be shipped via UPS efficiently. In these cases, we will contact you via telephone to arrange for the delivery of your order. Freight carrier deliveries require a person to accept and sign for the delivery. Items delivered via common freight carrier will be delivered to the residence or business threshold only.
21. Shipping to a P.O. Box. We are able to ship orders that are less than 70 lbs to a USPS post office box. Orders intended to be shipped to a P.O Box must be placed through our Customer Care Center by calling 1-877-178-6750 from 8 am – 7 pm (CST) Monday – Saturday. Orders shipped to a P.O Box can only be shipped via Standard Shipping.
22. Signature Required Deliveries. For the safety and protection of your order, orders with a total of $200 or more will be delivered via UPS as “signature required”. This means that the order will require a signature from a representative at the ship to destination acknowledging receipt of the order before it will be delivered.
23. Risk of Loss. All items and products purchased from this Site are made pursuant to a shipment contract provided by a small package delivery carrier or common carrier for LTL shipments NOTE: The risk of loss and title for all products passes to the customer upon Tractor Supply's delivery to the carrier, whether Tractor Supply pays for the freight charges or the freight charges are paid for by the customer. All claims for lost or damaged shipments should be directed to the appropriate shipment carrier initially, subject to the return policy in Section D below.
24. Order Status. It's easy to check your order status on-line. You can track your order once it has shipped by visiting your online account. For every order that includes your actual e-mail address, Tractor Supply will send a shipping confirmation e-mail with an order tracking number included. If there is a problem with your order, please send an e-mail or call us (during scheduled customer service hours) using the contact information in Section F, so we can promptly resolve the issue.
25. No Assignment. You shall not assign any order or any interest therein without the prior written consent of Tractor Supply. Any actual or attempted assignment without Tractor Supply's prior written consent shall entitle Tractor Supply to cancel such order upon notice to customer.
26. Compliance with Import/Export Laws. You represent, warrant, and covenant that the items purchased pursuant to these Terms will not be exported, re-exported, or transferred outside the United States or to any foreign persons unless under full compliance with any law or directive of the United States or the United Nations Security Council, including without limitation, the Trading With the Enemy Act, 50 Section 2401 et seq.; the Export Administration Regulations, 15 C.F.R. Section 768 et seq.; the Arms Export Control Act of 1976, 22 U.S.C. Section 2751 et seq.; and the International Traffic in Arms Regulations, 22 C.F.R. 120-128 and 130 promulgated there under; nor shall You violate or permit the violation of such laws. You further represent, warrant, and covenant that any necessary United States Government export license or other authorization has or will be obtained before exporting, re-exporting, or transferring the items under these Terms outside the United States or to any foreign persons. You acknowledge that exporting, re-exporting, or transferring the items under these Terms to foreign persons is subject to the above regulations regardless if the export occurs in the United States or abroad. You shall defend, indemnify and hold Tractor Supply harmless to the full extent of any claims, demands, losses, damages, cost, lost profits, fines, penalties, attorneys' and other professional fees and court costs, and all other expenses arising from your failure to comply with this clause, or the stated statutes and regulations, as they exist now or may be amended from time to time.
D. Return and Refund Policy for Internet Purchases (back to top)
1. Satisfaction Guaranteed. If you're not completely satisfied with any item you purchase from Tractor Supply (except due to a shipping error, defect or damage), return it to us within 30 days from the date of purchase for a refund of its purchase price. The back side of your packing slip serves as a "pre-authorized" return form. You will need to either complete the form and send the item(s) to be returned in its original packaging to the address identified in Section F. or return your items to any Tractor Supply store for the store team to ship your order to the E-commerce returns center. For your protection, we encourage you to ship your return via a traceable method with the USPS, UPS or FedEx if returning by carrier to our return center. Retain all copies of your shipping receipt including tracking numbers for proof of return delivery. For your convenience, we recommend you bring your order confirmation and documents included in the shipping package when returning or delivering an item for return to our E-commerce returns center or to a Tractor Supply store. Refunds are processed when the item being returned has been received at our E-commerce return center. Refunds are made either by crediting the original method of payment or in the form of a check from our store support center. Except in cases where the return is the result of an order processing error or the item arrives damaged or defective, original shipping charges are non-refundable and return shipping fees are your responsibility. If you have questions, call any Tractor Supply store or Customer Service at 1-877-718-6750 to discuss the return options. We recommend having the order confirmation or packing slip ready when you call. Ship-To-Store orders not picked-up or claimed within 45 days will be automatically returned to the original credit card used to place the order and are subject to a 10% restocking fee at the discretion of Tractor Supply.
2. Shipping Error/Product Defect/Product Damage. If you have a return/exchange due to shipping error, defect, or damage, contact us within 10 days from receipt. Contact our Customer Service Center at the telephone number or e-mail address identified in Section F and one of our customer service representatives will provide you with simple instructions for returning the item(s) and instructions on the proper handling of the merchandise. Please save the carton and all the packing material as well as the item. Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received. By contacting Tractor Supply regarding a lost delivery and/or returning an item under this Section, you are (a) assigning to Tractor Supply any and all claims you have against the carrier for lost or damaged merchandise and (b) waiving your right to assert a claim against the carrier for such lost or damaged merchandise. Note: You may be asked to provide images that show the damages being claimed depending on the merchandise purchased.
Refunds in the form of a mail check from our Store Support Center will be made if your original purchase was made using:
Credit will be issued to the same credit card account on the original purchase for refunds on purchases made using credit cards.
Email confirmation and / or the order packing list are required when returning an item that was ordered online.
3. Returning Gas-Powered Products. Gas-powered products cannot be shipped to any location once you have added gas or other fluids.
4. Returning Orders Shipped Via Common Freight Carrier. Returns for orders delivered via common carrier freight must be initiated by contacting our Customer Service Center at 1-877-718-6750 or customerservice@tractorsupply.com as specified in the returns instruction provided during your order delivery. For some products, an authorized service center will be contacted to repair the product.
E. Return and Refund Policy for In-Store Purchases (back to top)
Our ultimate goal is for you to be completely satisfied with your purchase from Tractor Supply. If you purchase an item from a Tractor Supply store and you are not completely satisfied, you may return it within thirty (30) days to any Tractor Supply store for a refund or exchange within our current return policy guidelines. If you choose to return or exchange your product at one of our retail stores, please bring your receipt or invoice with you to ensure a quick and hassle-free return. To find your nearest Tractor Supply store, click here. Your refund will be processed when the item being returned has been received. Refunds will be made by crediting the original method of payment (i.e. credit card, in-store account, etc.), or in the form of a check from our Store Support Center. For additional assistance, visit your local Tractor Supply store or you may call our Customer Service Center at the telephone number identified in Section F and one of our customer service representatives will be glad to recommend alternative return options that may be available.
Return Made | Form of Original Payment | Form of Refund |
Cash | Cash* | |
Check and return is less than 10 business days from purchase date | Check mailed from our Store Support Center | |
Check and return is 10 or more days from purchase date | Cash if under $100* Check if over $100 mailed from our Store Support Center. | |
Credit Card | Credit issued to same credit card account | |
Gift Card | Merchandise Return Card * | |
*Subject to available cash on hand. | ||
MANAGER APPROVAL IS REQUIRED for any return made without a receipt and/or after 30 days from date of purchase. If approved, the refund will only be issued in the form of a check mailed from our Store Support Center. | ||
F. Contact Tractor Supply. (back to top)
If you have any questions about these Terms or need to contact us for any reason identified herein, you may:
1. Send us a message. Click here.
2. Call 1-877-718-6750 Monday through Saturday 7:00 a.m. – 8:00 p.m. CST, Sundays 12 p.m. - 7 p.m., Closed Christmas Day and New Years Day. If you record a message, please include the following information and we will respond within 24 hours:
- Name
- Daytime telephone number (area code first)
- Evening telephone number (area code first)
- Order number
- Order date
- Reason for your call
3. Send your request by mail to, Tractor Supply Company, 200 Powell Place, Brentwood, TN 37027, Attn: E-commerce Customer Service Operations. Please be sure to include the following information:
- Name
- Return address
- E-Mail address if available
- Telephone number (area code first)
- Order number
- Order date
- Reason for your correspondence
We want your experience at the Site to be as satisfying as possible. The ordering and contact information listed above will provide answers to most of your questions. If you have others, please let us know.
G. Contact Tractor Supply Card Customer Service. (back to top)
For questions or comments related to your Tractor Supply Credit Card, please call the applicable number below. Please note that these numbers are only for Tractor Supply Credit Card Customer Service.
1-800-263-0691 for Tractor Supply Personal Card Customers 1-800-559-8232 for Tractor Supply Business Card Customers
H. Contact Tractor Supply Gift Card Customer Service. (back to top)
For inquiries related to your Tractor Supply Gift Card balance, please call 1-888-529-4804.
For all other inquiries or issues with your Tractor Supply Gift Card, please contact Customer Service at 1-877-718-6750.
I. Miscellaneous (back to top)
1. Force Majeure. Tractor Supply shall not be liable for delay or failure in any of its performance hereunder or a failure of the Site due to causes beyond its reasonable control, including, but not limited to, an act of God, war, terrorism, natural disaster, governmental regulations, communication or utility failures or the failures or acts of third parties.
2. Jurisdiction and Governing Law. These Terms shall be construed, governed and enforced under the laws of the United States and the State of Tennessee (without regard to rules governing conflict of laws). You agree that venue for all actions, relating in any manner to these Terms, shall be in a federal or state court of competent jurisdiction located in Davidson County, Tennessee. Each party hereby consents and submits to the in personam jurisdiction of such courts, and to the extent permitted by law, hereby consents that all services of process may be made by any nationally recognized overnight courier, or by certified or registered mail, postage prepaid and return receipt requested. Each party waives any objection based on forum nonconveniens and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party agrees that a final judgment in any such action shall be conclusive and may be enforced in any other jurisdiction in any manner provided by law.
3. Cautionary Statement Regarding Forward-Looking Language. Statements made on this Site may include "forward-looking statements," as such are provided for by the Private Securities Litigation Reform Act of 1995 (the "Act"). All statements other than those reciting historic fact are statements that could be "forward-looking statements" under the Act. Such forward-looking statements may be found in, among other places, the discussions, presentations, or comments from management regarding Tractor Supply future operations and performance; proposed new locations, products, services, or developments; conditions or performance of the domestic economy; and any statement of an assumption underlying any of the foregoing.
Tractor Supply believes that the expectations, opinions, projections, and comments reflected in its forward-looking statements are reasonable but can give no assurance that such statements will prove to be correct. Potential risks, uncertainties, and other factors could materially affect Tractor Supply's ability to achieve the results expressed or implied by such forward-looking statements including, but not limited to, changes in general economic conditions such as interest rate and currency fluctuations, rising gas prices, and other factors which can negatively affect customers, as well as Tractor Supply's ability to respond to changing economic conditions. Tractor Supply operations and economic results can be found in its filings with the Securities and Exchange Commission.
4. Severability. If any provision hereof is declared invalid by a court of competent jurisdiction, such provision shall be ineffective only to the extent of such invalidity, so that the remainder of that provision and all remaining provisions of these Terms will continue in full force and effect.
5. Disclosure of Tractor Supply Company’s measures to prevent Slavery and Human Trafficking. To prevent and help eliminate instances of slavery and human trafficking in the supply chain, Tractor Supply maintains a strict code of conduct for its suppliers. TSC reserves the right to audit suppliers’ facilities to ensure compliance with the stated code of conduct.
In addition, Tractor Supply expects the suppliers within the United Sates to be compliant with all US laws and regulations.
Tractor Supply engages a third party firm to perform an annual social audit of all foreign manufacturers. The audit is based on the internationally recognized SA8000 standards.
The main goals of the social audit are to determine if the following conditions are met:
- Employment at will
- Working conditions meet minimum local law requirements
- Fair employment practices are utilized and employees are compensated fairly
The audit evaluates the supplier based on a physical inspection of the production facility and a verification of records relating to:
- Employee terms and conditions of employment
- Employee proof of age
- Time clock records and payroll registers
Foreign suppliers must pass this social audit prior to doing business with Tractor Supply. Suppliers continuing to do business with the company after one year are subject to an annual re-audit. Failure to meet audit requirements will result in necessary corrective actions and/or termination of the business relationship between Tractor Supply and the supplier.
Tractor Supply currently does not have a formalized training program for its employees on the issue of human trafficking and slavery.
6. Waiver. No waiver of any breach of a provision of these Terms shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provision hereof and no waiver shall be effective unless made in writing.
7. Modifications. Tractor Supply may modify these Terms at any time, at its discretion, and modifications are effective upon being posted on the Site. You are responsible for reviewing these Terms to ensure that you are aware of any changes made to the Terms.
Content of the Site is © Tractor Supply Company, Inc., 2011, All Rights Reserved. All text, images, graphics, animation, videos, music and other materials on the Site are subject to the copyright and other intellectual property rights of Tractor Supply, Inc. These materials may not be reproduced, distributed, modified or reposted to other websites without the express written permission of Tractor Supply, Inc. or its affiliates.
The registered trademarks of Tractor Supply and its subsidiaries, affiliates or licensors include, without limitation: BACKYARD BANQUET FOR BIRDS®, BIT & BRIDLE®, C.E. SCHMIDT®, C.E. SCHMIDT WORKWEAR®, DUMOR®, FARMFORCE®, GROUNDWORK TRACTOR SUPPLY CO.®, HARVEST SUPREME®, HOMETOWN GREETINGS®, HUSKEE®, JOBSMART®, LIVING & LOVING THE GOOD LIFE®, MILEPOST®, MINOT®, BARN DESIGN®, OUT HERE®, PAWS & CLAWS®, POWER PLUS®, POWER PLUS PROTECTION®, PRODUCER'S PRIDE®, RED SHED®, RETRIEVER®, ROYAL WING®, THE STUFF YOU NEED OUT HERE®, TRACTOR SUPPLY CO.®, TRAVELLER®, TSC®, TSC TRACTOR SUPPLY CO.®, WHERE AMERICA'S FARMERS SHOP® and YOU WANT THE STUFF YOU NEED®. Such marks may be used only with the prior written permission of Tractor Supply. All other trademarks not owned by Tractor Supply are the property of their respective owners.
