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| Frequently Asked Questions |
Click a question to view the answer.
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- How can I apply for a Tractor Supply Credit Card online?
Visit our TSC credit card page and fill out an application. If approved, your account number will be provided so you can print a temporary card and begin shopping immediately. Instant approval may sometimes be delayed if further information is needed to complete your application process.
- What forms of payment do you accept to place an order online?
We accept all major credit cards, TSC personal credit cards, TSC gift cards and bank checks online. For more information, click here.
- What forms of payment do you accept to purchase products in your stores?
We accept cash, all major credit cards, TSC personal credit cards, TSC business credit cards, TSC gift cards and bank checks. For more information, click here.
- How can I check my balance on a gift card?
To check your gift card balance, you can call our Gift Card Hot Line at 1-888-529-4804. Please have your gift card number and PIN available.
- After I choose a payment type, how soon will you charge my account?
Credit and debit cards are charged for the total of your order once the item ships. Gift cards and EFT/bank check transactions are charged as soon as the order is submitted.
- What is a payment pre-authorization?
On orders paid with a credit or debit card, a payment pre-authorization is applied as soon as the order is submitted to reserve the total of your order while it is being processed. Once the order has actually shipped, the pre-authorized payment is eliminated and replaced with the actual 'charge' for the order.
If, for any reason, the order does not ship or there is a problem with the product, the payment will generally disappear from your account after 3-5 business days, based on your banking institution's policy.
- How do I place a tax-exempt order online?
You cannot currently place a tax-exempt order online. However, you can place a tax-exempt order by phone. Please call the Customer Care Center at 1-877-718-6750 and have your tax-exempt ID number available.
- How can I apply for a Tractor Supply Credit Card online?
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- Can I ship an online order to Alaska, Hawaii or Canada?
You can ship an online order to Alaska or Hawaii. At this time, TractorSupply.com does not ship online orders to Canada. For more information, view our Terms and Conditions.
- Can I ship an online order to APO/FBO addresses?
No, not at this time. For more information, view our Terms and Conditions.
- Can I have an order shipped to a P.O. Box?
Yes. However, all P.O. Box orders must be placed by calling our Customer Care Center at 1-877-718-6750. Also, the total order must not weigh more than 70 pounds. For more information, view our Terms and Conditions.
- What are your shipping rates?
Our competitive shipping rates start at $4.95 for purchases of $25 or less. For rates on orders over $25, view our shipping rates page for more details.
- Can I call my local store and have an item shipped to me?
No, not at this time.
- What carriers do you use to ship orders?
Most of our packages are shipped UPS or USPS via the UPS Basic program. For exceptionally large orders or for certain large products, we sometimes use over-the-road, common carrier trucks. For more information, view our Terms and Conditions.
- Can I track my order online?
Yes. Use the tracking number provided from your shipping confirmation e-mail. If you're a registered user, you can access your online account to continually check your order status and updates.
- What is an Oversize Fee, which is indicated on some of your online products?
Oversize Fees are additional fees assessed to a product, or additional fees assessed by our package carrier. These fees are assigned to products that require additional handling so that they can be shipped safely to your address. For more information view our Terms and Conditions.
- Is the 'Oversize Fee' included in your FREE SHIPPING Promotions?
No. During a FREE or reduced shipping promotion, the Oversize Fee is not included in the promotion. In other words, if a product with an Oversize Fee is ordered while a FREE shipping promotion is active for that product, then the customer will only pay the Oversize Fee, not the regular shipping fee. For more information, view our Terms and Conditions.
- The product that I want to purchase has a note at the end of the description indicating that it is shipped “via over-the-road common carrier truck.” What does this mean?
Very large products and products that weigh more than 100 lb. cannot be shipped to customers by the same method that is used for smaller products; an alternate delivery method, over-the-road common carrier truck (LTL), must be used. If you place an order on TractorSupply.com and it qualifies for delivery via over-the-road common carrier truck, you will be contacted by a customer service agent to confirm this ship type. Additional shipping fees will be applied to your order, and you will need to allow an additional 4-5 business days for delivery. For more information, please refer to our Terms and Conditions.
- I am placing a very large order that weighs more than 100 lb. How will this affect the shipping for my order?
Very large orders that weigh more than 100 lb. cannot be shipped to customers by the same method that is used for smaller orders; an alternate delivery method, over-the-road common carrier truck (LTL), must be used. If you place an order on TractorSupply.com and it qualifies for delivery via over-the-road common carrier truck, you will be contacted by a customer service agent to confirm this ship type. Additional shipping fees will be applied to your order, and you will need to allow an additional 4-5 business days for delivery. For more information, please refer to our Terms and Conditions.
- Can I ship an online order to Alaska, Hawaii or Canada?
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- What is your return policy for store purchased merchandise?
At TSC, our ultimate goal is for you to be completely satisfied with your purchase from our store. If you purchase an item from a Tractor Supply Company Store and are not completely satisfied, you may return it within thirty (30) days to any Tractor Supply store for a refund or exchange. For more information, view our Terms and Conditions.
- Can I return an item purchased in a local Tractor Supply store through the mail?
No. Items purchased in a local Tractor Supply store must be returned in person to any local Tractor Supply store. For more information, view our Terms and Conditions.
- Where can I find product warranty information?
Call the Customer Care Center at 1-877-718-6750 to request product warranty information that is not provided on the online product page or in the store. For more information, view our Terms and Conditions.
- What is 'Power Plus'?
Certain products that we carry qualify for our service and replacement plans. Power Plus is our way of offering you a means to protect your purchase. Power Plus purchase plans are available from 1 - 4 years, depending on the product. For more information, contact your local store or our Customer Care Center at 1-877-718-6750. You can also view our Terms and Conditions for details.
- Can I purchase a Power Plus plan online?
No, not at this time. All plans must be purchased directly at the store. For more information, view our Terms and Conditions.
- Who do I have to contact to file a Power Plus claim?
For any questions or to file a claim, call 1-866-765-2687. A representative is available 24 hours a day, 7 days a week. For more information, view our Terms and Conditions.
- Can I return an online order in a local Tractor Supply store?
Yes. The local store will ship your order to the online return center on your behalf, which will typically take 7-14 business days.
- Do you take back orders?
No, not at this time. Tractor Supply only takes orders for products currently available in stock.
- I want to return a product that I purchased from TractorSupply.com; the outside of the shipping package has a blue ORM-D label. What do I need to do to return my product?
Tractor Supply offers for sale online some products with shipping guidelines regulated by the Department of Transportation. Orders containing ORM-D regulated products will be clearly identified with an external "blue" ORM-D label and at least 2 directional labels on opposite sides of the package. Customers who wish to return an item of an order with ORM-D labeling on the box must contact the Customer Care Center at 1-877-718-6750 prior to returning the items for additional instructions. Click here for additional information.
- I want to return a large order that was originally shipped to me via over-the-road common carrier truck (LTL). What do I need to do?
To initiate a return for an order that was delivered via over-the-road common carrier truck, you must first contact our Customer Service Center at 1-877-718-6750 or customerservice@tractorsupply.com. For more information, please refer to our Terms & Conditions.
- I want to return a gas-powered product that I purchased from TractorSupply.com; I have added gas to it. What do I need to do to return my product?
Gas-powered products cannot be shipped to any location once you have added gas or other fluids. If you want to return a gas-powered product and you have added gas or other fluids, contact our Customer Service Center at 1-877-718-6750 either to locate the nearest repair center, or to arrange to return the product to a local Tractor Supply store. For more information, please refer to our Terms & Conditions.
- What is a gas-powered product?
A gas-powered product is any product that requires gasoline or any other petroleum-based liquids for operation.
- What is your return policy for store purchased merchandise?
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- Can I mail in my order?
Yes, but orders by mail may only be paid for by bank check. Telephone our Customer Care Center at 1-877-718-6750 for instructions and order total.
- Do prices vary for items available online and in my local store?
Yes. Prices may vary between our website and local Tractor Supply stores due to varying conditions in different geographic markets and areas. For more information, view our Terms and Conditions.
- Do I have to register online to place an online order?
No. You can check out as a guest user when purchasing orders online. However, we do recommend that you register so that you can easily check and track your order. Click here to become a registered user.
- Can I cancel or change my order after it has been placed?
You may cancel or change your order up to 59 minutes after you have placed it by contacting our Customer Care Call Center at 1-877-718-6750.
- Can I mail in my order?
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- Do you charge sales tax for online orders?
Because Tractor Supply (and Del's Feed and Farm Store, affiliated with Tractor Supply Company) collects and remits sales tax as required by United States law, the TractorSupply.com site also collects and remits sales tax as appropriated by state tax laws. For more information, view our Terms and Conditions.
- The price of an item in my local store is different (higher) than I saw online. Will the store honor the online price?
It is at the discretion of the store management team to honor the lower online price. For more information view our Terms and Conditions.
- What is your competitor price match policy?
With our Best Price Guarantee, we will match any competitor's price on any identical item. However, our Best Price Guarantee does not apply to Clearance items or online offers and online pricing; it only applies to our local stores. For more information, view our Terms and Conditions.
- What is an Oversize Fee, which is indicated on some of your online products?
Oversize Fees are additional fees assessed to a product, or additional fees assessed by our package carrier. These fees are assigned to products that require additional handling so that they can be shipped safely to your address. For more information, view our Terms and Conditions.
- What products are excluded from online promotions and coupons?
All online coupons and promotions exclude "in-store only" items, shipping charges and fees, tax, gift cards, welders, compressors, chainsaws, gate openers, pressure washers, push mowers, string trimmers, blowers and tillers, generators, special orders, and Online Parts Store purchases. Click here for additional information.
- Do you charge sales tax for online orders?
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- How can I sell my product in Tractor Supply stores?
We would love to hear from you. Please send correspondence to our merchandising executive assistant, Karen Warf at: kwarf@tractorsupply.com.
- How do I obtain Material Safety Data Sheets (MSDS)?
Material Safety Data Sheets (MSDS), which are prepared and supplied by manufacturers for OSHA-defined hazardous substances, are available by contacting Infotrac at 1-800-535-5053. For more information, view our Terms and Conditions.
- Can I purchase a Tractor Supply Gift Card online?
Yes. TSC offers Gift Cards for purchase online in predetermined denominations of $50 and $100. For more information, click here.
- Why don't you show all TSC products online, even the ones only available in TSC stores?
Not all products that we sell in the stores are relevant to the online consumer experience. Even though our site product assortment continues to grow daily, we are constantly evaluating the "web-worthiness" of all our store products to determine whether they should be sold online or displayed for customer research and information reasons.
- Why do you show products online that are currently not for sale online?
We showcase some of our most popular products online even though they are not feasible to sell online, because we like to give our customers a comprehensive view of all the interesting items available at our TSC stores.
- Do you offer e-Gift Cards?
We're sorry, at this time we do not offer e-Gift Cards. However, we do sell regular gift cards for purchase online. For more information, click here.
- Where can I find out about product recalls?
Please contact our Customer Care Call Center at 1-877-718-6750.
- There are slight color variations of your products on my computer compared to what they look like in real life. Is this normal?
Color variations vary based on the model and age of your computer monitor. You can try to adjust your monitor color resolution.
- Can you help me locate a particular product in my area stores?
Yes, a local store team member can do a region search for a specific product. To find the store nearest you, use our Store Locator, which is available on the TractorSupply.com home page in the top right corner.
- How can I obtain a copy of the most current Tractor Supply Blue Book catalog?
You can pick up a copy of the current Blue Book catalog at any Tractor Supply store.
- What are Ratings & Reviews?
Ratings and Reviews is a feature of our site that allows consumers who have purchased and experienced products we offer on our site to provide a product rating based on a 5-star classification. Consumers can also comment on their personal experience of the product. Others who are interested in the product can benefit and make a more confident purchase decision based on previously posted ratings and reviews of the product. For more information, read our Terms and Conditions.
- Who do I contact about a Rating & Review issue?
For additional information concerning ratings and reviews, please email websupport@tractorsupply.com. For more information, read our Terms and Conditions.
- Why was my rating and review of a product not posted online?
Tractor Supply company reviews every rating and review. We reserve the right to not post certain product's Ratings and Reviews submissions based on the relevance and types of comments submitted. For more information, read our Terms and Conditions.
- How can I sell my product in Tractor Supply stores?
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- What is the cost of the Blue Book catalog?
The Blue Book catalog is provided free of charge.
- Why do I need a Blue Book catalog?
Farmers, ranchers, and do-it-yourselfers have been relying on the Tractor Supply Blue Book for decades. In fact, we issued our first catalog in back 1938!
The 2011 Blue Book is our biggest and best ever. In it you will find:
- Important information on thousands of products we offer in our stores, on our web site and through our special order process.
- Great savings on a range of Bulk Discount programs.
- Helpful advice like how much material you need for your fencing project or how to care for baby chicks. A new "Know How Central" section of the index makes it easy to find this how-to information.
- The address and phone number of stores in your area.
Stop by your local Tractor Supply and pick up your free copy of our 2011 Blue Book Catalog.
- How often is a new Blue Book catalog available?
Tractor Supply Company produces a Blue Book catalog on an annual basis. However, you can always visit our online store at www.TractorSupply.com to view a more complete and up-to-date listing of our products at any time.
- I have lost my Blue Book catalog. How do I request another one?
You can pick up a free copy of the Blue Book catalog at your local Tractor Supply Company store.
- Can I pre-order the next version of the Blue Book catalog?
At this time, we cannot accept requests for future versions of the Blue Book catalog.
- I see a product in the Blue Book catalog that I want. How can I order it?
You can contact your local Tractor Supply Company store to check for availability. You can also order Blue Book catalog products that are marked as being available online
by visiting our online store at www.TractorSupply.com. First, locate the 7-digit code that appears next to the item in the Blue Book catalog. Enter that code (numbers only) in the Search field at the top of the website home page, and click Go. Alternatively, you can contact our Customer Service team at 1-877-718-6750 to place your order. - What methods of payment are accepted for orders from the Blue Book catalog?
We accept all major credit cards, TSC personal credit cards, TSC gift cards and bank checks for orders from the Blue Book catalog.
- Can I place an order from a past Blue Book catalog?
Yes, but some products may not be available. We recommend that you place orders from the current Blue Book catalog, as it contains the most up-to-date product information and availability.
- I want to buy a large quantity of a product that is listed in the Blue Book catalog. Is it possible to place a large order? What pricing is available for large quantity purchases? What delivery methods are available?
For information about volume discounts, click here or contact your local Tractor Supply Company store. Alternatively, you can contact our Customer Service team at 1-877-718-6750 and talk to a representative about pricing and delivery.
- Does the Blue Book catalog contain all products sold by Tractor Supply Company?
The Blue Book catalog contains a representative sample of products sold by Tractor Supply Company. For a more complete listing of products, visit www.TractorSupply.com and your local Tractor Supply Company store.
- Why are some of the products in the Blue Book catalog only available in my local TSC store, and not online at TractorSupply.com or by contacting Tractor Supply's Customer Service team?
There are many reasons why some of the products in the Blue Book catalog are only available in Tractor Supply Company stores. The primary reason relates to shipping limitations and efficiencies.
- Why is the product depicted in the Blue Book catalog different from the product that is available on TractorSupply.com or at my local Tractor Supply store?
The Blue Book catalog is updated annually. Products depicted in the Blue Book catalog may be updated after the most recent printing; Tractor Supply Company and the manufacturer reserve the right to change products at any time. For additional information about a product, visit www.TractorSupply.com. Locate the 7-digit code that appears next to the item in the Blue Book catalog. Enter that code (numbers only) in the Search field at the top of the website home page, and click Go.
- I'm looking for a product that is not available in the Blue Book catalog, in my local TSC store, or on TractorSupply.com. Can Tractor Supply assist me?
Products that are not available in the Blue Book catalog, in local Tractor Supply Company stores, or on www.TractorSupply.com may still be available by special order. Contact your local Tractor Supply Company store for assistance.
- Where can I find more information about the products in the Blue Book catalog?
For additional information about a product, visit www.TractorSupply.com. Locate the 7-digit code that appears next to the item in the Blue Book catalog. Enter that code (numbers only) in the Search field at the top of the website home page, and click Go.
- How do I get more size information to order clothing from the Blue Book catalog?
For additional information about clothing sizes, refer to our online size charts or contact the Customer Service team at 1-877-718-6750.
- How do I find out more about the colors of clothing that are listed for sale in the Blue Book catalog?
For additional information about a product, visit www.TractorSupply.com. Locate the 7-digit code that appears next to the item in the Blue Book catalog. Enter that code (numbers only) in the Search field at the top of the website home page, and click Go. Note that the clothing colors, when viewed online, may vary depending on your computer monitor.
- I see a product that is pictured in the Blue Book catalog but does not have any other information or identification numbers. How can I find out more about that product?
For more information about products that are depicted in the Blue Book catalog but are not labeled with 7-digit product codes, you can visit www.TractorSupply.com, enter keywords describing the product in the Search field, and click Go. Alternatively, you can contact the Customer Service team at 1-877-718-6750; be prepared to provide the Blue Book catalog page number for the page on which the product is pictured.
- I looked up a product in my Blue Book catalog and the price in the catalog does not match the price in my local Tractor Supply store or on TractorSupply.com. Why is the pricing different?
The Blue Book catalog is updated annually. The pricing for products depicted in the Blue Book catalog may be updated after the most recent printing. Please check with your local Tractor Supply Store for current prices.
- Are the prices in the Blue Book catalog valid for the life of the catalog?
The Blue Book catalog is updated annually. The pricing for products depicted in the Blue Book catalog may be updated after the most recent printing. Check www.TractorSupply.com or your local Tractor Supply Company store for current product availability and pricing.
- What is the cost of the Blue Book catalog?
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- How do I sign up or subscribe to receive promotional offers from Tractor Supply?
You may register online and, as part of your TSC online account information, opt-in to receive promotions and updates. Alternatively, you can call our Customer Care center at 1-877-718-6750.
- How do I unsubscribe, opt-out or cancel my information from your marketing or mailing lists?
You may use the 'unsubscribe' link at the bottom of any e-mail correspondence that you receive from Tractor Supply or call our Customer Care Center at 1-877-718-6750.
- Where can I find information about TSC coupons and special offers?
We provide some information about coupons and special offers on our Tractor Supply Co. Coupons & Special Offers page. However we cannot guarantee that all information will be available here, as we don't always offer online support to some special offer programs offered via our local store marketing programs.
- Why can't the local store honor an online promotion?
Internet or online-only promotions are designed specifically for our online sales channel. Promotions intended for use in the stores will be labeled as "in-store only" or "online and in-store." For more information, view our Terms and Conditions.
- I lost my internet coupon/promotion code. What can I do?
Call the Customer Care Center at 1-877-718-6750 for assistance.
- Is the 'Oversize Fee' included in your FREE SHIPPING Promotions?
No. During a FREE or reduced shipping promotion, the Oversize Fee is not included in the promotion. In other words, if a product with an Oversize Fee is ordered while a FREE shipping promotion is active for that product, then the customer will only pay the Oversize Fee, not the regular shipping fee. For more information, view our Terms and Conditions.
- Why are some products excluded from your promotions?
Products that Tractor Supply sells at an extremely competitive rate are excluded from most promotional discounts because, in most cases, the discount will make the product sell for less or equal to what Tractor Supply paid for the product.
- How do I sign up or subscribe to receive promotional offers from Tractor Supply?
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- Is Tractor Supply Company a franchise organization?
No. Tractor Supply Company stores are all company owned and operated, and we do not franchise our stores. We are a public company whose stock is traded on the NASDAQ National Market under the symbol TSCO. Visit our Investor Relations section for more information.
- Where can I find Tractor Supply Company employment information, including current job listings, and apply for a job?
For employment information, including job listings, please visit our careers page.
- I would like a Tractor Supply Company in my town. Who do I contact?
Please e-mail your request to customerserviceteam@tractorsupply.com
- What is Tractor Supply Company's relationship to Del's Feed and Farm Store?
Del's Feed and Farm Store is owned and operated by Tractor Supply Company.
- How can I get a copy of Out Here magazine?
Out Here magazines are located at any of our local stores. You can also access current and back issues of Out Here magazine online by clicking here.
- Where can I go to learn more about Tractor Supply Company?
Tractor Supply Company is the largest operator of retail farm and ranch stores in the United States with over 895 stores in 44 states, focused on supplying the lifestyle needs of recreational farmers and ranchers. For more information visit our Investor Relations page.
- How can I find a Tractor Supply store in my area?
Use our store locator, located in the upper right hand corner of our site, by specifying either your zip code or your city and state combination, or call our Customer Care Center at 1-877-718-6750.
- Are there any new Tractor Supply stores planned for the future?
To readily access our most updated list of new store openings click here or call our Customer Contact Center at 1-877-718-6750.
- What are the Tractor Supply store operating hours?
Our standard store hours are Monday - Saturday 8 a.m. - 8 p.m., Sunday 10 a.m. - 6 p.m. Hours may vary based on county laws, ordinances and seasonal events. TSC is closed during the following holidays: New Year's Day, Easter, Thanksgiving and Christmas.
- What are the Customer Care Center operating hours?
Standard Customer Care Center hours are Monday - Saturday, 8 a.m. - 7 p.m. CST. However, hours are extended during the holiday season.
- Where is Tractor Supply's Store Support Center located?
We are located in Brentwood, Tennessee about 10 miles south of Nashville. Our address is Tractor Supply Company, 200 Powell Place, Brentwood, TN, 37027.
- What is the telephone number to the Store Support Center?
The telephone number is 1-615-440-4000.
- What are the requirements for qualifying to be a vendor with Tractor Supply Company?
Click here to review the Tractor Supply Company Vendor Requirements Manual (VRM).
- Can you help me locate a particular product in one of my area stores?
Yes, a local store team member can do a region search for a specific product or you can call our Customer Care Center at 1-877-718-6750.
- Is Tractor Supply Company a franchise organization?
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- I am getting an ERROR message when I access pages of your site, what can I do?
An ERROR message can be caused by many reasons. For help or assistance in placing an order, please call our Customer Contact Call Center at 1-877-718-6750.
- Your site is extremely slow on my computer. What can I do to increase the speed?
Site delays or slowness can have many causes. For help or assistance in placing an order, please call our Customer Contact Call Center at 1-877-718-6750.
- Which Internet browser is best for viewing the Tractor Supply site?
The Tractor Supply website can be viewed best by using IE 6.0 + or Mozilla Firefox 2.0+ browsers.
- Do you recommend removing pop-up blocker to view your website?
No, the site is fully functional even with pop-up blocker enabled.
- How can I report issues concerning the TSC website?
If you find any issues on the site, please click here to report the issue and fill out the form highlighting the details of the issue you may have encountered with the site.
- What is best recommended Internet connection speed to view the Tractor Supply website?
A minimum connection speed of 56K is recommended to view the website.
- How can I increase the font size of the website?
To increase the font size, follow the following instructions based on your browser:
- Internet Explorer 6.0 - in the upper browser click View >> Text Size and then select the desired font size.
- Firefox 2.0 - in the upper browser click View >> Text Size and then select the desired font size.
- Firefox 3.0 - in the upper browser click View >> Zoom and then select either Zoom In or Zoom Out.
- I am getting an ERROR message when I access pages of your site, what can I do?
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- Where can I get information about my Tractor Supply personal or business credit card?
TSC Personal Card customers, please call 1-800-263-0691. TSC Business Card customers, please call 1-800-559-8232.
- I forgot my user name and/or password. What can I do?
Click here or call our Customer Care Center at 1-877-718-6750
- How do I change my user name and/or password?
Currently, you cannot change a user name once you have registered it. You will need to re-register with an alternate name. To change your password, click here or call our Customer Care Center at 1-877-718-6750.
- How do I recover my password?
To change your password, click here or call our Customer Care Center at 1-877-718-6750.
- What are your privacy policies?
Tractor Supply Company protects the personal information provided to us by our customers. Our Privacy and Security Policy informs you how we collect, use, disclose and otherwise manage the personal information you provide to us at any of our stores, our call centers, our website and other sites that may be established by Tractor Supply. For more information on our Privacy Policies please click here.
- Where can I find the Terms and Conditions for the use of TractorSupply.com?
Our Terms and Conditions for our site usage can be found online here. You can also contact our Customer Care Center at 1-877-718-6750.
- Can I track my order online?
Yes. Use the tracking number provided in your shipping confirmation e-mail. If you're a registered user, you can access your online account to continually check your order status and updates.
- Where can I get information about my Tractor Supply personal or business credit card?
